At Author Health, we believe in providing compassionate, comprehensive technology-enabled mental health care that meets our patients where they are. Author Health provides comprehensive outpatient psychiatric treatment to seniors and adults with serious mental illness (SMI), substance use disorders (SUD), and dementia. Our integrated care team includes MDs, NPs, LCSWs, and RN case managers working alongside primary care providers and community organizations. We work hand-in-hand with patients and their caregivers to make mental healthcare and services accessible from a patient's home.
The Community Outreach Manager conducts direct patient outreach to increase patient engagement, coordinating between healthcare providers and patients/caregivers to overcome barriers to care. This role combines clinical care coordination with relationship building to improve patient health outcomes and quality of life.
WHAT IS YOUR SUPERPOWER?
- Conduct in-person outreach primarily at healthcare facilities and PCP offices to enroll and engage eligible patients, and at patients homes, as needed
- Build and maintain relationships with healthcare partners (PCPs, administrators, case managers) to generate referrals to Author Health providers
- Drive clinical engagement by meeting monthly targets and ensuring completion of appropriate care
- Assess and address barriers to care through creative problem-solving and resource coordination
- Educate providers, patients, and caregivers about available services and benefits
- Plan and optimize daily travel routes across your service area
- Maintain accurate and timely documentation of all patient interactions and outcomes
WHAT WE ARE SEEKING:
- Required: Master’s Degree in Social Work, Public Health, or a related field; current or former RN or LCSW license, inclusive of completed practicum hours
- Required: Excellent time management abilities
- Required: Valid driver's license and reliable transportation; ability to travel up to 100 miles round trip daily (reimbursed)
- Required: Located in Orlando, FL; knowledge of the Orlando market
- Required: Excellent time management abilities; cultural competency and sensitivity
- Required: Strong computer literacy and documentation skills
- Preferred: 3+ years of experience in health care working with patients and caregivers with chronic medical conditions
- Preferred: 3+ years experience with mental health, substance abuse disorders, and dementia patients
- Preferred: 3+ years experience in customer service/sales, case management, and/or with cold outreach experience
- Preferred: Bilingual (Spanish-English)
- Knowledge of healthcare systems and community resources
- Demonstrated success in relationship building and stakeholder management
- Strong interpersonal skills
- Problem-solving and crisis management experience
- Excellence in planning and organization
WHAT WE OFFER:
- Retirement savings plan (401k) Plan with up to 3.5% company match
- Mileage reimbursement
- Low cost comprehensive benefits package for employee and dependents ( medical/ dental/ vision/ STD/ Life Insurance)
- Generous paid vacation and sick leave
- 9 paid holidays throughout the year with (2) additional flex holidays, 11 in total!
- Performance-based bonuses
- And much more!
Author Health is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Author Health will consider for employment qualified applicants with arrest and conviction records.
