About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Lyra Spain are recruiting a Senior Psychologist to provide high quality and professional counselling and information support service to employees of client companies telephonically, Live Chat and through structured counselling.
This is a full time position and the job holder will be hyrbid, working from home and having onsite days at Lyra Spain in Madrid.
This is a shift position based in a call centre environment. These shifts include working evening or weekend shifts.
Key Responsibilities
- Provide the first point of contact for employees accessing Lyra Spain
- Provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with Lyra Spain
- Accurately capture all information on the database pertinent to the clinical management of the case
- Adhere to all clinical protocols and procedures as laid out by Lyra Health
- Adhere to the operational standards as set out by Lyra Health
- Provide counselling within a short-term sessional model
Secondary Responsibilities:
- To keep abreast of developments within client organisations and with changes to service offerings
- Attend all relevant meetings, training and staff support groups
- Attend regular and scheduled counselling supervision with the external counselling supervisor
- The Clinician will be required to take on any other relevant work related duties as required by the Clinical Lead
- This job specification is not exhaustive and will be reviewed as the role develops.
Qualifications
- Minimum of a BA Psychology and 2 years MA.
- Two or more years experience in counselling is desirable
- Postgraduate training for Expert Psychologists in Counselling would be an advantage
- English and Spanish fluency - Candidate must be able to undertake therapy in a minimum of two languages - Spanish and English
About You
- Ideally you will have experience working for an EAP
- Experience in providing telephonic and Live Chat counselling is desirable
- Strong knowledge about and skilled in providing Solution Focused Therapy to clients
- Computer literate with the ability to type fast
- Ability to effectively merge Clinical and EAP focus
- Client service orientation
- Articulate
- Good telephone manner and ability to provide telephonic therapy
- Strong risk assessment experience
- Good time management ability
- Ability to work within a team
- Ability to work well under pressure
- Ability to function within a structured call centre environment
- Business and commercial awareness
'We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice.' 