About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Lyra Health are recruiting a Learning and Development Consultant to support our growth in the consulting and project management capabilities within the wider global learning and development team. This person will specifically support US / Mexico time zones.
This is a hybrid position with the opportunity to work at our Mexico City office and from home.
This is a full time position, Monday to Friday.
Key Responsibilities
- L&D Consulting:
- Act as a guide and advisor to Clients directly and through Account Management on behalf of L&D regarding appropriate services they can book to meet customer’s proactive wellbeing needs (Note this is at an Organisational level, not at an individual level. L&D is group based interventions with a Company or Team, not individual).
- Add value to existing Lyra Mental Health and Employee Assistance Programme accounts, through L&D consulting support, in ways that support contract retention and further customer investment in Lyra
- Provide sound, impactful, appropriate, and clinically sound programme and intervention recommendations to meet Clients' L&D needs (often in collaboration with our departments and global; stakeholders at Lyra)
- Demonstrates ability to innovate effectively and within reason where needed to solve problems and adapt products to meet client demands
- Proactively seek out opportunities to lay foundations for future L&D Work at key and strategic clients:
1). through professional reporting and strategic recommendations that serve both the interest of the client and, where appropriate, further opportunities for L&D.
2). through attending suitable meetings to give feedback/showcase value/pitch solutions and calling in leadership/product expert support where needed.
Internal & External Client Relationship Building:
- Build positive supportive relationships with clients (both global and local), showcasing professionalism, responsiveness and reliability in your interactions, building their trust in your and Lyra's ability to deliver high quality services
- Build positive supportive relationships with Account management Teams, acting as a support to/liaison with them on behalf of L&D
- Manage internal and external client expectations of L&D proactively and responsively, demonstrating a balance of customer-centricity and flexibility with L&D boundary protection (operational and commercial)
Multi-Stakeholder, Commercial, and Project Management:
- Regular check ins and alignment with colleagues to ensure smooth implementation of bookings
- Ensuring alignment on expectations (from or to) local office providers, and advising local offices regarding L&D catalogues and commercial parameters where needed
- Ensuring briefings are clearly articulated and timeously communicated to facilitators when needed
- Ensuring overarching project management of accounts and broad projects (and that sub-components e.g. operations / content / reporting etc. are delegated where needed)
- Ensuring content is fit for purpose and adapted by self (minor edits) or by product team (significant edits/builds) where needed, and that commercial implications are communicated and effected
- Sound commercial acumen, compliance, and financial management of portfolios (contract adherence, ensuring feasibility and profitability of services proposed, not over-promising, and treating both client and suppliers with fairness)
About You
- Self starter, highly influential, diplomatic and a true team player
- Excellent “customer” facing and relationship-building skills
- Competent working remotely and using virtual platforms for interaction
- Computer competent and comfortable working and communicating online (primarily virtual meetings)
- Fluent and confident speaking and writing in English
Requirements
- Undergraduate or postgraduate degree or equivalent qualification in Psychology, Mental Health, employee Wellbeing, EAP fields.
- Ideally the successful candidate will have experience working within Employee Wellbeing / EAP or related industry and/or working within Learning and Development fields (provided some exposure to Mental Health / Wellbeing materials).
- Experience working with commercial elements and financial management will be valued
- Experience working across multiple countries / globally will be valued
- This position is based in Mexico with an office in Mexico City and remote work is possible provided the person can ensure their own strong and reliable power and wifi connection as these are are vital for remote work role
- The person needs to be flexible about sometimes supporting with meetings outside of standard working hours in-country do to global team and clients with sites around the world
'We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice.' 