How You Will Help:
We are seeking a Clinical Growth Support Specialist to join our expanding team. This role combines clinical expertise with technological know-how to support our clients throughout their journey—from initial engagement and implementation to ongoing growth and optimization. The ideal candidate will leverage their clinical background to serve as a trusted advisor, helping healthcare organizations effectively integrate our platform into their clinical workflows to enhance behavioral health service delivery.
Responsibilities:
Client Engagement & Growth Support
- Serve as a clinical subject matter expert to establish credibility and build relationships with healthcare stakeholders
- Conduct organizational readiness assessments to evaluate client needs and preparedness
- Identify areas of opportunity and challenge for prospective and existing clients
- Develop and refine clinical workflows that align with client goals and optimize platform utilization
- Support ROI analyses incorporating relevant quality metrics and value-based care considerations
- Translate complex clinical concepts to diverse stakeholder audiences
Implementation & Training
- Guide clients through implementation process with a focus on clinical best practices
- Develop and lead clinical training sessions for staff and providers on platform functionality
- Provide ongoing consultation through office hours and check-ins throughout implementation
- Support goal setting and KPI development aligned with client objectives and measurable outcomes
- Attend client sites as needed to facilitate successful implementation and adoption
- Create resources and documentation to support effective utilization of the platform
Quality Improvement & Data Consultation
- Analyze clinical data to provide meaningful insights that drive program improvement
- Collaborate with healthcare teams to develop and implement quality improvement initiatives
- Review performance metrics and caseload reports to ensure program efficacy and fidelity
- Consult on evidence-based practices and clinical guidelines relevant to client needs
- Identify opportunities for program expansion and enhancement based on outcomes data
- Support clients in measuring and demonstrating clinical impact and value
About You:
Required
- Master's degree in Social Work, Counseling, Psychology, or related behavioral health field
- Active clinical license (LCSW, LPC, LMFT, PhD, PsyD)
- Minimum 5 years of clinical experience in behavioral health, with preference for integrated care settings
- Knowledge of evidence-based practices for mental health and substance use disorders
- Understanding of healthcare quality metrics and value-based care models
- Excellent communication, presentation, and interpersonal skills
- Ability to translate complex clinical concepts to diverse audiences
- Proficiency with electronic health records and comfort with technology
- Willingness to travel up to 25% for client implementations and meetings
Preferred
- Experience with Collaborative Care Model (CoCM) or other integrated behavioral health models
- Background in healthcare consulting, training, or implementation
- Knowledge of healthcare reimbursement models, including Medicare/Medicaid billing
- Experience with quality improvement methodologies
- Project management skills or certification
- Previous experience in a healthcare technology environment
Company Benefits:
*Applicable for full time employees
Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.
