About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Lyra Services South Africa are recruiting a Business Intelligence & Consulting Reporting Analyst to support with international business requirements.
This is a full time role, working 5 days per week, based in South Africa.
Key Responsibilities:
- Reporting and analytics
- Elicit and document detailed customer and business reporting requirements.
- Translate business needs into functional and technical specifications that will guide the BI Development team and external service provider (online dashboard).
Data Analysis:
- Analyze data to identify trends, patterns, and insights.
- Format reports according to company guidelines.
- Utilize data to support informed decision-making for our customers, for the team and for the business.
Process Improvement:
- Evaluate and optimize existing BI & Consulting reporting and analytics processes.
- Identify areas for efficiency and value gains.
BI & Consulting processes modelling:
- Create and maintain BI & Consulting process models (flowcharts and/or diagrams).
- Support the development of data models to represent data entities and relationships.
Documentation:
- Prepare clear and comprehensive documentation, including business requirements documents, case studies and online dashboard guides.
Stakeholder Communication:
- Communicate with both technical and non-technical stakeholders to ensure alignment and understanding of analytics and reporting objectives.
Project Management:
- Participate in project planning and management, including defining project scope, timelines, and resource allocation.
Data Reporting:
- Generate reports and dashboards to support customer reporting needs and internal decision making.
- Utilise reporting tools and BI software as necessary.
Quality Assurance:
- Check accuracy of data and ensure that reporting and analytics meet quality standards and are aligned with the best practices.
Research, Industry and Technology Knowledge:
- Conduct regular research into employee wellbeing and mental health.
- Leverage the use of AI to enhance customer reporting insights.
- Ensure that there is dissemination of research into the team.
- Monitor the use of research as a guide for reporting recommendations and insights.
- Stay informed about industry trends, emerging analytics and reporting technologies and best practices related to business analysis.
Testing:
- Plan and conduct user acceptance testing (UAT) to validate that reporting solutions meet business requirements.
Continuous Improvement:
- Identify opportunities for process improvement and recommend solutions.
Collaboration:
- Collaborate with client services, fellow team members and the greater business to share knowledge and best practices.
Vendor and Tool Evaluation:
- Assess and recommend tools that can enhance BI&C reporting and analytics.
Requirements:
- Tertiary degree or diploma in Social Sciences/Humanities, Sociology, Health Sciences, Data Analytics, Science, Finance or Business Management.
- Minimum of 5 years’ data/information analysis, preferably in an EAP environment.
- Advanced Excel skills.
- Advanced PowerPoint skills.
- Report writing.
- Ability to craft meaningful insights and recommendations based on EAP data.
About You
- Ability to identify and clearly communicate data trends.
- Ability to present data analysis to senior business audiences.
- Ability to communicate clearly and accurately complex and/or technical information to both technical and non-technical colleagues/ customers.
- Research oriented.
- Ability to function effectively under pressure.
- Excellent ability to communicate in English (both written and verbal).
- Professional and quality orientated approach to work.
- Structured approach to work.
- Willingness to learn.
- Ability to receive constructive feedback.
- Enthusiastic, self-motivated and able to work within a project-based environment.
- Able to work independently and as part of a team.
- Open to change.
- Aware of the impact of own actions on the workload of others and the business (self-responsibility).
Why Lyra?
- Holidays: 21 days per year + public holidays (Full time)
- Discretionary bonus scheme
- Group Life Cover
- Disability Cover
- Employee Assistance Programme
'We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice.'
The benefits available to those located in the South Africa. will be consistent with South Africa law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.
