How You Will Help:
The Care Navigation team is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from referring providers, case managers, and patients themselves. Our goal is to reduce the challenges that patients face in their search for care, and strive to make the process as seamless as possible in order to connect them to their physicians for proper mitigation of their symptoms.
The Clinical Care Navigator will be a part of the team on Care Navigation, which falls within the larger Clinical Operations department at NeuroFlow. They will be responsible for overseeing a caseload of clinically complex patients. This role will respond to any crisis phone calls and provide immediate crisis assessment and intervention. This role will provide expert clinical support to help improve our overall patient outcomes. The available shifts for this role would be 9am - 6pm EST Mondays - Fridays. This role would pick up shifts as needed, and must be available to work at least two shifts per month.
Responsibilities:
Clinical Care Navigators must demonstrate the ability to:
- Manage a clinical caseload ranging from moderate to higher acuity patients, including but not limited to SPMI and SUD, to support them through their care journey in accessing mental healthcare via phone and digital outreach
- Triage potential crisis calls and conduct risk assessments via telephone for patients in potential crisis
- Provide crisis intervention services, safety planning, and linkage to appropriate community and/or emergency services
- Provide continuous evaluation and follow up for higher acuity patients throughout their care journey
- Coordinate with internal stakeholders to ensure patient safety throughout the care journey
- Support non-clinical teammates in managing clinically complex cases
- Utilize NeuroFlow’s technology, tools, messaging, and workflows
- Ability to prioritize daily workloads to ensure patients are finding the care they need in a timely manner.
About You:
- 2+ years' clinical/crisis intervention experience required
- Master in clinical field (Ex: Social Work, Mental Health Counseling, Clinical Psych, etc) with state licensure (Ex: LMHC, LMFT, LMSW, LCSW, LPC, etc.)
- RN with psych experience
- Experience and comfort with fast paced environment and swift tactical change
- Must demonstrate clinical skills in risk assessment, safety planning and crisis intervention
- You are professional and organized in both written and verbal communication
- You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges.
- You are passionate about using technology and innovation to improve access to behavioral health services
- You have strong insight and judgment, and the ability to make quick and clinically accurate decisions for best practice
Preferred Qualifications:
- Foreign languages a plus
- Experience working in a technology and services environment
