About the Senior Reporting & Insights Analyst - Commercial at Headspace:
The Headspace Client Reporting team is seeking an experienced Senior Reporting Analyst to play a key role in driving Employer, Partner & Health Plan client insights and reporting.
This role will be responsible for implementing change management and supporting process improvement efforts by identifying potential areas for enhancement and efficiency. The ideal candidate will be a results-oriented, business analyst with experience transforming large quantities of data into meaning and actionable insights.
The Senior Reporting Analyst will support the analytical efforts across our commercial organization, addressing critical business challenges. This role involves overseeing projects, conducting cross-functional business analyses, building operational dashboards featuring key performance indicators (KPIs), and leveraging technology to streamline processes. The ideal candidate for this role possesses strong data analytics skills, excels in structured thinking, navigates ambiguity effectively, and consistently identifies strategic opportunities to enhance business performance through data-driven insights.
What you will do:
- Design and manage complex queries, dashboards for operational/performance reporting metrics and status reports based on departmental needs
- Produce business analysis deliverables for projects such as: aggregated by-client member outcomes (e.g. depression & anxiety) & enhancing standardized client reports (e.g. quarterly reporting)
- Create custom reports and/or dashboards for internal and external business stakeholder use
- Monitor and report on Service Delivery function against Service Level Agreements (SLA’s); Performance Guarantees against Actuals
- Conduct in-depth analyses to support internal and external business stakeholders
- Identify business process bottlenecks, and recommend and implement process improvements
- Understand system architecture of upstream and downstream impacts when implementing solutions
- Create and maintain technical documentation and user-guides for end users
What you will bring:
Required Skills:
- Bachelor's degree required (Computer Science, Management Information Systems, Computer Engineering, Data Analytics, Math, or related field)
- 7+ years of related IT/data analytics experience
- Strong analytical skills, ability to tell a story using data and KPI’s
- Strong knowledge and experience with Relational Databases, SQL, Python, R, Looker, Tableau, Statistics, Amplitude, Domo, CoreMetrics, Google Analytics, and Excel.
- High proficiency in Microsoft applications (e.g., Excel advanced functions and Power BI),
- Proficient at synthesizing data into written narrative and communicate findings effectively; requires strong verbal and written communication skills
- Ability to analyze and communicate upstream and downstream effects of changes to reporting, data, and/or measures
- Experience making business recommendations and influencing stakeholders
- Work independently with limited supervision in a hands-on role
- Ability to multi-task and work on multiple projects simultaneously
- Propensity to think outside of the box to automate manual processes
- Advanced knowledge of Google Sheets (functions, pivot tables, etc), and Excel
- Ability to work well with people from different disciplines with varying degrees of technical experience
Preferred Skills:
- Experience with data QA and validation measures
- Proficiency in Salesforce
- Understanding of non-traditional revenue generation structures and functionality (e.g. partnerships, benefits portals)
- Familiarity with the field of behavioral and mental health
- Knowledge of big data technologies (e.g., Redshift, S3, Databricks, Datalakes, Spark)
Location:
We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF) and Los Angeles (LA). Candidates must permanently reside in the US full-time.
For candidates with a primary residence in the greater SF and LA areas, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model.
Pay & Benefits:
The anticipated new hire base salary range for this full-time position is $79,000-$110,000 + equity + benefits.
Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.
Your recruiter will provide more details on the specific salary range for your location during the hiring process.
At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.
How we feel about Diversity, Equity, Inclusion and Belonging:
Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.
Headspace participates in the E-Verify Program.
Privacy Statement
All member records are protected according to ourPrivacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.
As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.
Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.
For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice
