About the Role
InStride Health is entering an exciting period of rapid growth. We are looking for a Territory Manager to lead efforts to establish and expand partnerships with healthcare providers across Massachusetts. In this role, you will build and manage a high-performing referral network, strengthen relationships with healthcare professionals, and ensure a seamless patient referral experience. Success will be measured by referral partner growth, referral volume, and patient enrollments within your assigned territory.
Responsibilities include, but are not limited to:
- Serve as a subject matter expert on InStride’s services and confidently communicate InStride’s value proposition to a wide range of clinical and operational stakeholders.
- Develop and grow referral relationships across your assigned markets, including health system executives, program leaders, referral coordinators, and influential clinicians.
- Maintain a consistent servicing cadence with existing referral partners to drive satisfaction, performance, and continued referrals.
- Identify and develop new referral channels and community partnerships to expand access to treatment.
- Partner with Marketing to plan and execute local campaigns and events that drive referral and intake growth.
- Deliver presentations and attend local and regional conferences and events to increase community awareness of InStride; bring clinical and operational partners into meetings as needed.
- Collaborate closely with clinical leaders, operations, and growth teams to develop regional strategies to improve referral performance.
- Meet individual performance targets and proactively communicate progress and performance trends.
- Maintain accurate records in InStride’s CRM and sales tools to track pipeline activity, partner engagement, and outcomes.
- Gather and communicate referral partner feedback; partner with Product, Engineering, and Client Success to improve the referral experience and InStride’s solutions.
What You Need to Succeed in the Role
- 3–5+ years of experience in healthcare outreach, provider business development, sales/marketing, healthcare operations, or a related field.
- Strong understanding of provider ecosystems, including large health systems, medium/large primary care and pediatric practices, and affiliated provider networks.
- Based in Massachusetts with experience building referral relationships in the region.
- Proven track record of relationship building and territory growth.
- Ability to leverage internal teams and resources effectively; you take a “quarterback” approach to building markets.
- Strong analytical skills and comfort working with local performance data (e.g., referrals, scheduled intakes, conversion rates, pipeline activity).
- Clear communicator with excellent organization and stakeholder management skills.
- Experience operating in a fast-paced, growth-oriented environment.
- Comfortable using CRM tools and reporting/analytics platforms.
- Willingness to travel as needed based on partnership needs.
The expected annual base salary for this role is $80,000–$110,000. Actual starting salary will be based on skills, experience, and other factors. In addition to base compensation, this role offers a target performance-based bonus.
