The Role
As a Client Success Manager, you own Modern Health’s large-scale employer relationships from launch through contract renewal. You are responsible for partnering with Fortune 500 companies and more to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.
This role reports to the Manager, Client Success. Ideal candidates have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and consultative recommendations. We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role.
We’re only considering candidates in the Eastern and Central time zones for this role. This position is not eligible to be performed in Hawaii.
What You’ll Do
- Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest priority customers
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
- Convert these clients into Modern Health champions, leveraging their success for references and case studies
- Strategically use data and insights to guide decision making using storytelling and make actionable recommendations that inform the growth and long-term success of the partnership
- Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk
- Drive success in tangible engagement and revenue metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
- Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health
Who You Are
- 8+ years experience managing client relationships or selling to HR leaders within B2B tech; employer benefit and healthcare space experience is a plus
- Demonstrated success managing your book of business strategically and autonomously, utilizing executive sponsors and senior personnel
- Engaging presentation skills with a desire to lead high-visibility projects
- Enthusiastic about tackling new challenges and building scalable processes, with a problem-solving mindset and keen attention to detail
- Experienced in developing and implementing account strategies to maximize customer value and drive revenue growth
- Impassioned revenue owner capable of closing large expansion opportunities
- Proactive in addressing customer concerns and ensuring timely resolution
- Adept with objection handling and independently negotiating with clients
- Flexible and agile in a fast-paced, cross-functional environment, with a strong sense of urgency, initiative, and independence
- Highly coachable, capable of accepting and providing candid feedback
- Capable of balancing humility and confidence in difficult conversations
- Intellectually curious and quick to learn and share new concepts, tools, and best practices
- Effective at influencing cross-functional projects and regularly advising leadership
- Strong understanding of client business landscapes to support advocacy and drive referrals
- Committed to establishing the company as a trusted advisor by delivering long-term solutions to complex challenges
- Aligned with the company’s mission through a genuine passion for helping others in the healthcare and benefits space
Benefits
Fundamentals:
- Medical / Dental / Vision / Disability / Life Insurance
- High Deductible Health Plan with Health Savings Account (HSA) option
- Flexible Spending Account (FSA)
- Access to coaches and therapists through Modern Health's platform
- Generous Time Off
- Company-wide Collective Pause Days
Family Support:
- Parental Leave Policy
- Family Forming Benefit through Carrot
- Family Assistance Benefit through UrbanSitter
Professional Development:
- Professional Development Stipend
Financial Wellness:
- 401k
- Financial Planning Benefit through Origin
But wait there’s more…!
- Annual Wellness Stipend to use on items that promote your overall well being
- New Hire Stipend to help cover work-from-home setup costs
- ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
- Monthly Cell Phone Reimbursement