Position Overview
We’re seeking a Staff Content & Conversational Designer, AI to define how language, interaction, and trust shape the future of mental health technology. This is a staff-level role for a content designer ready to establish frameworks, mentor peers, and ensure AI-powered experiences are clear, inclusive, and clinically trustworthy.
You’ll design at the intersection of UX writing, AI conversation design, and product strategy — helping us responsibly harness generative AI to improve access to care, reduce friction, and enhance engagement for millions of patients and providers.
What You’ll Do
- Drive content and conversation design strategy for AI-enabled experiences, ensuring clarity, accessibility, and safety
- Partner with Product, Design, Engineering, and Clinical teams to design natural, human-centered AI interactions that balance empathy, trust, and efficiency
- Lead prompt design, testing, and iteration to guide model behavior and ensure responsible, high-quality AI outputs alongside clinical experts
- Write and refine content across key touchpoints, including conversational flows, onboarding, and care navigation
- Shape and evolve content systems, style guidelines, and reusable frameworks to scale consistent experiences across the platform
- Audit existing content for inclusivity, clarity, and tone, ensuring outputs align with Grow Therapy’s mission and voice
- Mentor other designers, champion inclusive practices, and influence design culture across the organization
- Align content design strategy with both business goals and clinical outcomes, showing measurable impact on engagement and trust
What We’re Looking For
- 8–10+ years of experience in content design, UX writing, or conversation design, with a portfolio demonstrating impact across both content systems and AI/conversation design
- Proven expertise in UX writing, content strategy, and systems thinking, ideally with experience in AI or healthtech products
- Experience designing conversational interfaces or AI-powered experiences (chatbots, LLM-based products, or virtual assistants)
- Superior communication and storytelling skills, with sensitivity to tone, inclusivity, and the mental health context
- Familiarity with prompt engineering, model training, or AI-generated content quality standards
- Track record of collaborating cross-functionally and leading high-impact initiatives in ambiguous, fast-paced environments
- In-house product experience required; healthtech or consumer-facing product experience preferred
Requirements
- Bachelor’s degree or equivalent practical experience
- Portfolio required, showcasing both strategic content work and conversational/AI design samples
- Excellent collaboration and mentorship skills
- Strong understanding of accessibility and inclusive design principles
Compensation
The base salary range for this role is $200,000-$250,000.