Residency Clinical Supervisor
đź“Ť Location:Â Remote
🎓License Requirements: LCSW/LCPC
đź’° Compensation: $75,000/year
⏰ Schedule: Full-Time Â
Who We Are: Backpack Healthcare
We all walk around with an invisible backpack. It carries our emotional experiences, traumas, and unresolved feelings. Similar to a physical backpack, it can become heavy and burdensome when filled with too many items - We created Backpack Healthcare to help lighten the load.
At Backpack Healthcare, we’re reimagining mental health care for children, teens, and young adults. As a clinician-led, minority-owned company, our mission is simple: when clinicians thrive, kids thrive.Â
At Backpack Healthcare, we’re not just offering a job—we’re offering purpose, flexibility, and the chance to change lives every day. If you’re ready to be part of a collaborative, empowering, and innovative mental health movement, join our team and make a real impact by breaking barriers and healing young minds.Â
Position Summary:
Clinical Supervisors ensure high-quality care delivery, provider development, and compliance while driving organizational growth and transformation. They are mentors, leaders, and accountability partners for the clinicians they oversee.
Essential Job Functions:
Supervision & Provider Development:
- Provide weekly individual and group supervision in accordance with residency/licensure requirements.
- Guide residents and provisionally licensed clinicians through individualized learning plans.
- Conduct risk reviews, case consults, and crisis debriefs.
- Ensure supervision documentation (hours tracking, notes) is complete and compliant.
- Foster professional growth toward independent licensure.
Clinical Quality & Compliance:
- Audit documentation (treatment plans, progress notes, assessments) for timeliness and accuracy.
- Monitor compliance with Backpack policies, payer rules, HIPAA, and 42 CFR Part 2.
- Ensure safety protocols and mandated reporting are consistently followed.
- Partner with QA/Compliance to resolve deficiencies and close gaps.
Metrics & Performance Ownership:
- Monitor dashboards:
- Caseload assignment and completion
- Show/no-show rates
- Documentation timeliness
- Clinical outcomes
- Intervene early when trends signal risk (e.g., documentation lag, client attrition).
- Ensure supervisees meet or exceed performance standards.
Operational Alignment & Scaling:
- Ensure supervisees’ contracted hours match open availability.
- Support scheduling alignment to reduce client wait times.
- Collaborate with Care Coordination for smooth client transitions.
- Participate in scaling and clinical transformation initiatives.
Leadership & Collaboration:
- Serve as the escalation point for clinical concerns.
- Model trauma-informed, culturally responsive practice.
- Collaborate with Clinical Operations, Residency Program Leadership, and Care Coordination.
- Contribute to hiring, onboarding, and calibration of resident cohorts
Performance Management:
- Supervisors play a direct role in ensuring that clinicians are held accountable to performance expectations while receiving the coaching and support needed to succeed.
- Set Clear Expectations: Communicate organizational and role-specific performance standards (documentation timeliness, productivity, show rates, treatment planning, etc.).
- Ongoing Monitoring: Use real-time dashboards to track supervisee performance.
- Coaching & Development: Provide targeted feedback, skills training, and corrective guidance where gaps exist.
Progressive Accountability:
- Verbal coaching and clarification of expectations.
- Written improvement plans if issues persist.
- Collaboration with HR/Clinical Operations for formal performance actions if necessary.
- Recognition & Growth: Acknowledge achievements, highlight progress toward licensure, and promote supervisees who consistently meet or exceed expectations.
- Alignment with Transformation: Reinforce that performance management is not punitive but part of Backpack’s shift toward accountability, scaling, and sustainability.
Metrics of Success:
- Supervision Compliance: 100% of supervisees receive required supervision.
- Documentation Quality: All records audited and corrected within 72 hours.
- Residency Progress: Residents progressing toward milestones/licensure.
- Operational Alignment: Supervisees’ schedules match contracted hours.
- Performance Management:
- Timely intervention when performance standards aren’t met.
- Improvement plans completed within set timeframes.
- Increased retention and reduced escalations.
Professional Standards:
- Maintain confidentiality and ethical practice.
- Demonstrate accountability, adaptability, and strong communication.
- Uphold Backpack Health’s values of accessibility, growth, and equity.
- Support the organization’s clinical transformation journey through consistent leadership and alignment.
Position Qualifications:
- Advanced clinical degree (LCSW, LCPC) with unrestricted licensure in Maryland/Virginia.
- Minimum of 4 years of post-master’s clinical experience, including direct service delivery.
- Minimum of 2 years of leadership experience, in virtual healthcare strategy, or systems-level behavioral health transformation.
- Proven success designing and launching digital or tech-enabled clinical initiatives (e.g., clinical content systems, supervision platforms, outcome dashboards).
- Experience overseeing multi-stakeholder projects involving compliance, technology, education, and grant funding.
- Strategic thinker with a systems orientation and the ability to bridge innovation with scalable infrastructure.
- Experience with data-driven performance improvement and use of clinical/operational dashboards.
How We Support You:
📚Growth & Education – CEU reimbursement, clinical supervision, and advancement opportunities
💜 Supportive & Fun Team Culture – Be apart of a community of clinicians & operators
đź’°Competitive Benefits
- Medical, Dental & Vision Insurance
- 401(k) + 3% Company Match
- Paid Holidays & PTO
Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and well-being of our team. We celebrate differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives, experiences, and talents to our team.
Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and well-being of our team. We celebrate differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives, experiences, and talents to our team.
