The Role
Modern Health is looking for a Lead Program Manager to own and drive the company’s most strategic health partnerships and cross-functional programs and have outsized accountability for the complex work required to make them succeed.
In this highly visible role, you’ll be the end-to-end owner of critical programs that span Product & Tech, Clinical, Operations, Go-to-Market, Legal & Compliance, Finance, and external health partners. You’ll be expected to jump into ambiguous, noisy situations, quickly create structure, and drive programs from idea through execution and long-term optimization.
You will also help enable an effective, efficient, high-impact Product & Tech organization by improving alignment, communications, and processes between Product & Tech teams and their cross-functional counterparts. In this role you may also:
- Establish, enhance, and document processes that will help the business scale effectively.
- Strengthen feedback loops between cross-functional counterparts
- Enable more data-informed roadmap development.
This position is not eligible to be performed in Hawaii.
What You’ll Do
Program Management & Strategic Partnerships
- Own and lead a portfolio of strategic health partnership programs, from initial scoping through implementation, launch, and ongoing optimization, ensuring these partnerships deliver against our product strategy and business objectives
- Drive structure from ambiguity by clarifying goals, defining operating models, aligning stakeholders, and building program plans, cadences, and decision-making frameworks in environments with high noise and changing priorities
- Manage the full program lifecycle on a day-to-day basis, including defining success metrics, measuring progress toward objectives, identifying dependencies, risks, and issues, and overseeing budget, resources, and deliverables against outcomes
- Act as the unflappable central point of coordination for cross-functional stakeholders (Product & Tech, Clinical, Operations, Go-to-Market, Legal & Compliance, Finance, and external health partners), ensuring proactive, consistent communication and alignment
- Serve as the leadership team’s subject matter expert on your programs: monitor program success metrics, synthesize insights, and provide clear, concise updates and recommendations to executive stakeholders
- Continuously assess launch and operational risk factors for key partnerships and actively drive mitigation strategies with the right owners, escalating when appropriate and keeping cross-functional teams focused on the most critical issues
- Identify and initiate continuous process improvements across your programs and partnerships to make their performance faster, smoother, and more scalable
- Hold teams (and yourself) to a “finish the job” mindset, ensuring programs don’t just start strong but are driven through to successful outcomes and post-launch learnings
Internal Team Performance
While the primary emphasis for this role is on program management for health partnerships, it includes broader program management responsibilities. As a team, we take our program management expertise from the field and elevate the business in a variety of other ways, including:
- Support and refine the product development lifecycle, including quarterly roadmap planning and cross-functional alignment for the Product & Tech organization
- Identify and implement improvements to how teams operate cross-functionally, designing robust yet nimble processes that increase efficiency (for example: product roadmap change management, intake and prioritization of product requests, and bug triage workflows)
- Partner with Product & Tech leadership to define and maintain the annual product roadmap, ensuring it remains current and that relevant teams have clear, timely visibility
- Help move the Product & Tech organization toward a more data-informed approach to roadmap development, standing up or refining processes to track and review product feature performance
- Become a trusted partner for Product, Engineering, and Design teams as well as their cross-functional counterparts, helping translate strategy into execution
- Manage and optimize Product tooling to support effective execution and visibility
Who You Are
- A true business athlete — you thrive in fast-changing, high-stakes environments and turn noisy, partially defined problems into clear priorities, plans, and outcomes
- 5+ years of experience in program management or operations, with a track record of success in complex, highly cross-functional organizations.
- A proven driver of alignment and execution, able to synthesize diverse perspectives, facilitate crisp decision-making, and establish clear ownership from strategy through delivery
- Experienced owning large, strategic initiatives end-to-end, taking work from ambiguity through execution and measurable impact (e.g., major launches, partnerships, or org-wide programs)
- Calm, resilient, and solutions-oriented under pressure, bringing focus and momentum even when information is incomplete and stakes are high
- Exceptionally strong program management fundamentals — planning, sequencing, dependency management, and risk mitigation — with the adaptability to recalibrate as priorities evolve
- Fluent in modern product & technology operating models,with a bias toward outcomes over output, early learning, and strong cross-functional partnership
- High EQ and executive presence, trusted to navigate sensitive, high-visibility situations and build durable relationships with senior leaders and external partners
- A clear and compelling communicator, able to distill complexity into crisp narratives, recommendations, and decisions tailored to different audiences
- A strategic thinker with strong problem-solving instincts, who connects day-to-day execution to broader business and organizational goals
- Comfortable with ambiguity and biased toward action, with a reputation for finishing what you start
- Humble, resourceful, and energized by high-growth environments, holding yourself and others to a high bar while remaining grounded and collaborative
- Deeply motivated by Modern Health’s mission** and passionate about building systems that enable better mental health outcomes at scale
Bonus Points
- 2+ years of experience in digital health or working with health-related products, services, or partnerships
- Experience in a high-growth startup or similarly dynamic environment where building while flying is the norm
Benefits
Fundamentals:
- Medical / Dental / Vision / Disability / Life Insurance
- High Deductible Health Plan with Health Savings Account (HSA) option
- Flexible Spending Account (FSA)
- Access to coaches and therapists through Modern Health's platform
- Flexible Time Off
- Company-wide Collective Pause Days
Family Support:
- Parental Leave Policy
- Family Forming Benefit through Carrot
- Family Assistance Benefit through UrbanSitter
Professional Development:
- Professional Development Stipend
Financial Wellness:
- 401k
- Financial Planning Benefit through Origin
But wait there’s more…!
- Annual Wellness Stipend to use on items that promote your overall well being
- New Hire Stipend to help cover work-from-home setup costs
- ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
- Monthly Cell Phone Reimbursement
