We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
About the Role
As a Training Content Creator on the Enablement team at Rula, you will create effective, engaging learning resources that empower frontline teams, such as customer support, to excel and adapt to ongoing challenges. This dynamic role combines creating impactful training materials with acting as a critical operational partner during product development and the delivery of new services.
In this role, you will leverage learning and media technologies to create engaging resources, including self-paced online courses, instructional videos, and other training tools. You’ll distill complex product updates into clear, actionable materials for internal and external audiences while managing projects proactively and tracking their effectiveness over time. Your strong communication and time management skills will enable you to build collaborative relationships with stakeholders and deliver high-quality work at scale—all with a solutions-focused, team-oriented mindset.
Required Qualifications
3+ years of experience developing training resources for customer-facing frontline teams using instructional design best practices
2+ years of expertise working within or supporting a high-volume customer support center
Proficiency in utilizing instructional design and video editing tools, such as Articulate Rise and Camtasia
Proven project management skills with experience planning and coordinating the end-to-end creation of training content
Experience supporting product launches, preferably within a tech startup or dynamic environment, with a genuine dedication to detailed documentation
Preferred Qualifications
While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.
Deep knowledge of at least one project management tool (Asana, Jira, etc.) for organizing and reporting on multiple projects
Skillfulness in developing self-paced training content and other resources for employee or contractor onboarding programs
Fluency with leveraging data to diagnose issues and uncover opportunities for improvement with training content
Previous experience working in Healthcare or other regulated industry/environment
We're serious about your well-being! As part of our team, full-time employees receive:
100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Support for your mental and physical health
New hire home office stipend: Set up your workspace for success
Quarterly department stipend: Fund team-building activities or in-person gatherings
Wellness events and lunch & learns: Explore a variety of engaging topics
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Discounted programs: Fetch, SmartSpend, Ladder, SoFi
Our team
We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.
