Financial Counselor

Equip • Remote (United States) • $56k - $67k / year • 2m ago

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role

Equip is seeking an experienced Financial Counselor who will be responsible for assisting patients and their families in understanding Equip’s insurance coverage, billing process, payment plans, and any aspects of the patient financial account. Financial Counselors serve as a liaison between patients, supports, care team members and insurance plans to provide a primary point of contact related to patient financial responsibility and provide an unparalleled, cohesive service experience. Financial Counselors are also responsible for service recovery, conducting reactive outreach in response to complaints or concerns related to billing concerns in order to problem-solve and ensure patients remain engaged in treatment and finances do not present a barrier to ongoing care.

We will accept applications for this position until Thursday, July 17th at 5pm EST.

Responsibilities

Answer patients’ billing questions succinctly and within an average of 24 hours.
Assist patients in understanding their benefits information.
Set up and track payment plans.
Ensure weekly, monthly, and quarterly department goals are met.
Represent Equip Health professionally and with a positive attitude.
Comply with all elements within HIPAA and the Privacy Act.
Perform other duties as assigned.

Desired Behaviors and Skills

Team Player: Understands how to effectively keep others informed to reduce friction and accomplish tasks effectively
Intellectual Curiosity: Demonstrates eagerness to learn and understand; comfortable with ambiguity and easily adapts to changes in direction or initiatives
Flexibility and Resilience: Adaptable in a dynamic, innovative, and fast-paced environment
Ownership and Accountability: Consistently accountable to accomplish day-to-day tasks as assigned.
Passion for Customer Service: Passion for mental health, expanding access to eating disorder treatment, and committed to delivering excellent customer care; customer-first approach
Communication: Strong communication and collaboration skills, as demonstrated by effective written and verbal communication and cross-functional relationship management
Organization and Time Management: Strong organizational abilities, including managing assigned tasks, setting priorities, and meeting deadlines

Qualifications

Minimum of 2 years experience working in a financial counseling, medical billing, or insurance verification function
Strong billing expertise
Knowledge of HIPAA policies and procedures
Comfort with Technology: Proficient with digital, cloud-based communication and software platforms (Slack, G-suite, Zoom, electronic medical record systems, billing systems)

Benefits

Time Off:

Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits:

Competitive Medical, Dental, Vision, Life, and AD&D insurance.
Equip pays for a significant percentage of benefits premiums for individuals and families.
Maven, a company paid reproductive and family care benefit for all employees.
Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!

Other Benefits

Work From Home Additional Perks:

$50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
One-time work from home stipend of up to $500.

Compensation

$56K – $67K • Offers Bonus

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

#LI-Remote

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.

#LI-Remote

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