The Clinical Operations Coordinator will be responsible for supporting, developing, and overseeing various operational and administrative processes critical to the day-to-day function of the Clinical Operations department at Talkiatry. Responsibilities include collaborating with clinicians, advancing strategic initiatives, and providing operational support to enhance both clinician and patient experiences. This unique position offers an exciting opportunity to work closely with clinical and operational leadership to deliver unparalleled support to our psychiatrists, nurse practitioners, and patients.
About Talkiatry:
Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.
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You will:- Coordinate and oversee the entire off-boarding process for exiting clinicians at Talkiatry, including conducting meetings with clinicians, reassigning patients to new providers, tracking data, and communicating with impacted patients.
- Support the preparation for clinician leave of absence (LOA), including meeting with clinicians, matching patients with temporary providers, tracking data, and initiating patient communications.
- Manage and fulfill provider preference requests & help coordinate clinicians’ schedules in our electronic medical record for Talkiatry’s clinicians.
- Provide cross-functional support to assist with various core programs as needed, including administrative support, onboarding, coverage, and WeCare initiatives.
- Dive into the provider onboarding process as necessary to ensure incoming clinicians experience a seamless onboarding process from a clinical operations perspective.
- Assist in tracking and maintaining additional team report-outs and metrics.
You have:- Bachelor's degree in healthcare administration, business administration, or a related field.
- 1-2 years of work experience, ideally in a clinical setting.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage and prioritize multiple deliverables.
- Attention to detail and strong problem-solving abilities.
- Experience in calendar management and communicating with patients over the phone.
- Administrative/front desk experience is a plus.
- Knowledge of PCC (patient care coordinator) workflows and daily responsibilities.
- Familiarity with Microsoft Office, including Excel, PowerPoint, Outlook, and Teams.
- Experience with eClinicalWorks or related EMR systems is preferred.
Why Talkiatry:- Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
- Collaborative environment: be part of building something from the ground up at a fast-paced startup
- Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC
- Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
- Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
- It all comes back to care: we’re a mental health company, and we put our team’s well-being first
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$21 - $26 an hour
Compensation range for this position is $21.00 to $26.00 and hour depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications. \n
Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.