About the Role
As a vital member of our Operations Team, you will significantly enhance the member experience by expertly managing appointments, addressing cancellations, and providing excellent customer service. You will coordinate with clinical and operations teams to ensure our members can be seen as quickly as possible, providing timely support and fostering a seamless experience. Your proactive approach will be essential in ensuring our members receive exceptional care while we work toward our organizational goals in a fast-paced, dynamic environment.
Key Responsibilities
- Reach out to members via text, phone, and email to schedule or reschedule therapy appointments.
- Engage with members who wish to cancel their sessions, utilizing empathy-driven communication to understand their needs and encourage rescheduling.
- Implement strategies to address objections and enhance member retention.
- Develop strong, trusted relationships with both internal teams and external members.
- Collaborate effectively within multi-disciplinary teams to ensure a cohesive approach to member support.
- Adapt to evolving processes and challenges, maintaining a focus on delivering excellent service.
Minimum Requirements:
- 2+ years in a customer service or operations role, preferably in a healthcare or service-oriented environment.
- Proven track record of effective problem resolution and objection handling.
- Strong communication and interpersonal skills, with the ability to connect with diverse members empathetically.
- Detail-oriented and technologically savvy, with proficiency in multiple software applications.
- Ability to thrive under moderate pressure, demonstrating resilience and adaptability.
- Commitment to honesty and ethical practices in all business dealings.
What We Offer
- Casual, challenging, and engaging startup environment with an outstanding, mission-driven team atmosphere
- Competitive compensation and Flexible PTO
- Shift:
- Part-time:
- Saturday and Sunday 12 PM - 3 PM CT, Monday through Wednesday 10 AM - 3 PM CT
If you're interested, we'd love to hear from you. Tell us why you'd be a good fit. A well written cover letter helps us understand who you are and what you want to be, and a resume tells the story of where you've been.
