Title: Business Systems Analyst II | Executive Director of Information Technology
FLSA Status: Exempt
Reports to: SVP of Information Technology
Base Salary Range: $80k-110k per year
Brief Summary of Work for this Position
Plays a key role in driving the optimization and customization of client facing technology suite tools used in clinically integrated networks. This role is involved in highly collaborative, cross functional internal and external teams on various project activities including; end-user support, collaboration, and ongoing vendor partnerships for product development.
Essential Duties and Responsibilities:
- Collaborates with network agencies, vendor partners, key stakeholders, organizational operations, and multiple corporate departments to establish best practices and standardization across all applicable networks for care delivery, data capture, information flow, quality measures tracking, and performance management and improvement.
- Conducts business systems analyst functions to support agency engagement strategy including IT project management, current/ future state analyses, use case analyses, and business requirements coordination.
- Performs needs assessments of vendor partners for IT systems and makes recommendations for technology systems solutions and adoption.
- Provides workflow mapping and resulting development opportunities for optimal use of systems within the operations of each network and manage systems integration projects.
- Work closely with systems training educators to provide strong resources and partnerships for system functionality as well as data and informatics team for data flow quality assurance.
- Provide Tier 2 help desk support (to include minimal off hours rotation) and escalate to vendors as needed.
- Direct the content of super user group meetings with leadership input and support.
- Miscellaneous duties as assigned.
Minimum Education and Experience Requirements
Bachelor’s degree in information technology, information systems, computer science and/or other related technical bachelor’s degree from an appropriately accredited institution and a minimum of two years progressive experience in healthcare delivery, operations, and/or management preferably in a clinical setting. Minimum of two years progressive experience in systems implementation and program management and development as it relates to industry best practices and advanced technical background.
Knowledge and Abilities:
- Experience with project/program development, implementation, and tracking.
- Ability to comprehend and navigate through intermediate business, clinical, and technical language, and subjects.
- Demonstrated system and business analysis techniques.
- Experience in systems analysis of healthcare information technology
- Solid expertise in industry best practices regarding System Development Life Cycle (SDLC) and project management.
- Ability to use critical thinking to prioritize assignments and resolve open issues.
- Ability to work with customers and vendors to create roadmaps which outline yearly update schedules for key systems. Ability to assume a lead role in technical and project implementations.
- Strong focus and ability to work autonomously, balance multiple priorities, and reasonably anticipate needs from tasks at hand and fellow team members.
- Flexibility and ability to travel, work remotely, coordinate effectively both in person and virtually, and communicate any logistical information to key stakeholders.
- Strong written and oral communication skills.
- An ability to coordinate projects with strategic and tactical information into practical applications that are easily understood by all employees and clients across a wide range of non-technical skill sets and backgrounds.
- Passion for improving patient care and population health.
Technology Skills
To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, visualization and editing software, cloud-based computing and processing software and platforms, working and applicable knowledge of compatibility troubleshooting, and ability to troubleshoot routine to advanced technological issues.
Physical Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain stationary for extended periods of time and operate a computer and other office productivity machinery such as a computer printer, copy machine, or calculator. The employee is frequently required to communicate information and exchange ideas with others. The employee is occasionally required to move or traverse, ascend or descend, position self to obtain items and accomplish tasks. The employee must occasionally position and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to observe details at close range (within a few feet of observer).
Preferred Education, Knowledge, Skills and Experience
Master’s degree in information technology, information systems, computer science and/or other related technical bachelor’s degree from an appropriately accredited institution and a minimum of three years progressive experience in healthcare delivery, operations, and/or management preferably in a clinical setting.
Experience:
- Minimum of three years applicable progressive experience.
- Proven ability to manage multiple concurrent and complex projects.
- Direct management or operational oversight of healthcare industry or clinical and/or business operations setting.
- Certification or specialization in research, improvement, or project management.
Other Potential Areas of Consideration:
- Strategic planning and roadmaps.
- Basic knowledge of governance and operations.
- Understanding of value-based care.
- Demonstrated ability to take initiative.
- Demonstrated interest in practice and systemic performance improvement.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Alera Health retains the right to change or assign other duties to this position.
About Alera Health:
Alera Health specializes in building Integrated Systems of Care (ISCs) designed to promote insight and communication between providers of primary, behavioral health, hospital, and social care services. Great health outcomes are not an accident. They are born of good communication.
Our integrated ONEcare Networks bring behavioral health, primary care, hospitals, social care providers, and payors together to create Uncommonly Good Collaborations. Our population health management services and technology improve outcomes for everyone by identifying disease early, prioritizing care, and building trust.
Alera Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Our leadership and human resource team ensure diversity, equity, accessibility, and inclusion are a focus in our employment practices. The founders of Alera Health started their careers providing direct care and have carried that passion and focus throughout their careers and into the heart of this organization. As Alera Health has grown, we have continued this focus by bringing in new employees that share in this deep passion.