About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated, multidisciplinary care team, made up of our therapists, dietitians, medical providers, and peer and family mentors. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.
Founded in 2019 as a fully virtual company, Equip is built on the dedication of highly engaged, passionate, and diverse Equipsters who have shaped our unique culture. In recognition of this impact, Equip was honored in 2024 by Forbes as a Next Billion-Dollar Startup, LinkedIn as a Top Startup, TechCrunch as one of the 10 Most Exciting Digital Health Startups, Fast Company among the Most Innovative Companies, and Business Insider’s 44 Companies to Bet Your Career On. We are immensely grateful to our Equipsters for creating a sustainable company and treatment program that has served thousands of patients and families to date.
About the role
The Payor Partnerships Manager is responsible for serving as a trusted partner for our health plans, from implementation through ongoing value delivery, and is accountable for year-over-year retention and expansion. The Payor Partnership Manager works closely across internal teams to manage day-to-day client interactions, lead health plan reporting and analytics, and identify areas of improvement/innovation in line with health plan partner goals. The Payor Partnerships Manager must be able to build strong relationships and lead contracting conversations with health plan executives, serving as the subject matter expert for their program delivery strategy, operational customizations and overall outcome metrics.
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Responsibilities- Support multiple health plan partners from implementation through ongoing value delivery.
- Serve as intermediary to fairly represent client interests and needs to internal stakeholders at Equip including product feedback, operational design/support, member support, and clinical care.
- Quarterback day-to-day program delivery, working closely with internal stakeholders to deliver on program KPIs.
- Partner with the Patient Acquisition team to execute on payor penetration strategy to identify referral partners within each health plan.
- Accountable for health plan satisfaction, renewals & expansion opportunities to new markets, states, and lines of business, contract adherence, contract P&L, contract utilization
- Produce and deliver high quality, actionable client meeting agendas, report content, etc.
- Ensure our clients are well positioned for program success by executing a best in class implementation and account management strategy that achieves key program milestones and exceeds expectations.
- Perform other duties as assigned.
Qualifications- Bachelor's degree from an accredited institution.
- Previous experience in mental health working with Managed Care Organizations.
- Proven experience working with multidisciplinary teams to deliver against aggressive project timelines using project management tools and processes.
- Strong interpersonal skills with a proven ability to build strong working relationships, navigate various roles and responsibilities within complex organizations, and effectively represent the needs of both the Equip team and the health partner client.
- Demonstrated experience owning and managing multiple concurrent relationships with a diverse client base.
- Key analytical abilities to generate program KPIs and insights both for internal and external stakeholders with an eye towards operational excellence and superior value delivery
- Strong understanding of the healthcare landscape, specifically payer and provider focused.
- A passion for living Equip's mission and values.
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$90 - $110 a year
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Physical Demands
Work is performed 100% remotely with travel to client meetings required at least once per quarter. Must live with immediate access to the airport and reliable transportation. This position requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.
At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.
