Responsibilities:

Make outreach daily via phone, email, and text messaging to patients who need mental health support.
Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals.
Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs.
Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients.
Assisting the development in NeuroFlow digital health content and assigning relevant content to patients.
Maintain timely documentation of all patient communication and services provided.
Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety.
Collaborate with customers and teletherapy partners regarding follow up and referral status of patients.
Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation.
Assist with tracking data and outcomes to improve the quality of our response services.
Assist with program accreditation achievement and maintenance of program standards.

About You:

You have at least a Bachelor’s degree in psychology, social work, or related field.
You have 2+ years of behavioral health experience.
You are flexible and adaptive to a growing program and improving processes.
You are professional and organized in both written and verbal communication.
You love to be challenged everyday and thrive in a fast-paced, independent environment.
You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges.
You are passionate about using technology and innovation to improve access to behavioral health services.

Responsibilities:

Make outreach daily via phone, email, and text messaging to patients who need mental health support.
Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals.
Utilize the Columbia Suicide screening tool, SAFE-T Protocol, and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs.
Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients.
Assisting the development in NeuroFlow digital health content and assigning relevant content to patients.
Maintain timely documentation of all patient communication and services provided.
Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety.
Collaborate with customers and teletherapy partners regarding follow up and referral status of patients.
Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation.
Assist with tracking data and outcomes to improve the quality of our response services.
Assist with program accreditation achievement and maintenance of program standards.

About You:

You have at least a Bachelor’s degree in psychology, social work, or related field
You have 2+ years of behavioral health experience
You are flexible and adaptive to a growing program and improving processes.
You are professional and organized in both written and verbal communication
You love to be challenged everyday and thrive in a fast-paced, independent environment
You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges.
You are passionate about using technology and innovation to improve access to behavioral health services

This position will be called upon as needed. You can indicate your preferred shifts the month before assignment.

This position can be fully remote.

Willing to take preferred shifts during weekdays, weekends, and holidays (shifts between 9am-8pm ET - usually broken into 9am-2:30pm + 2:30pm-8pm shifts)

$25 an hour

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