About Us
InStride Health's mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation's most trusted provider of pediatric anxiety and OCD care.
Team InStride Health: Our Core Values
- Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated.
- Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
- Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
- Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.
About the Role
InStride Health is looking for a Coach Manager to help us grow and manage our team of dedicated coaches. As a Coach Manager, you will be responsible for recruiting, training, and managing a team of coaches who provide personalized support to our patients and families. You will work closely with our clinical leadership team and licensed therapists to ensure that our coaches are delivering high-quality care and meeting our patient and family needs. You will also be responsible for developing high-performing coaches, creating a positive work environment, and providing effective feedback to individual coaches on the team.
Key Responsibilities
- Provide ongoing supervision to a team of coaches to support the delivery of evidence-based treatment and high quality outcomes for our patients.
- Assist with recruiting and hiring high-quality coaches who have expertise working with children & families.
- In collaboration with clinical leadership, support the development and delivery of comprehensive training programs for new and existing coaches.
- Provide ongoing support and coaching to our team of coaches to help them deliver effective treatment and support outcomes for our patients.
- Provide human resource-related management of individual coaches, including conducting annual performance reviews and approving / tracking PTO requests.
- Support coaches in meeting role expectations; set clear goals for individual coaches, and provide regular feedback to help coaches achieve those goals.
- Track and analyze coaching data to monitor individual and team performance, identify areas of success, as well as areas for improvement.
- Assist with escalations and off-track cases, providing ongoing feedback to the therapy supervisor and collaborating on supporting decisions that align with the best practices and goals of the care team and organization.
- Provide back-up coaching services to patients and families to help cover coach absences and planned PTO.
- Develop and maintain a positive work environment that contributes to a positive provider experience.
- Participate in cross-functional collaboration, representing and advocating for the therapist experience in initiatives related to clinical and operational policies, procedures, and products.
- Option to provide direct care to a limited number of patients to gain first-hand experience with the InStride care model.
What You Need to Succeed in the Role
- Bachelor's degree in psychology, counseling, or a related field. Master's degree preferred.
- Strong knowledge of anxiety and OCD and experience working with individuals who have these conditions.
- Excellent communication and interpersonal skills.
- Strong analytical skills, and the ability to use data to drive decision-making.
- Proven ability to develop high-performing teams and create a positive work environment.
- Strong coaching and feedback skills.
- Basic computer skills, facility with and openness to new technologies
- Ability to be flexible and nimble and work well both independently and as part of a team in a fast-paced, mission driven environment.
- Ability to handle sensitive and confidential information in a manner that inspires confidence and trust.
- Excellent organizational and time management skills.
- Experience supervising and/or managing a team of professionals, preferred.
Why Join Our Team
- Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
- Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
- Ability to help hundreds of children and families access desperately-needed evidence-based care
- Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
- Fully virtual: work from the comfort of your home with periodic in-person retreats
Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB)
We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:
- Providing high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted.
- Building a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency.
We invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.
Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly (talent@instride.health) to verify its authenticity. 
