Head of Clinical Operations and Quality
Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!
We are looking for an experienced Head of Clinical Operations & Quality to join our Network team. This role would be responsible for overseeing Talkspace’s clinical operations strategy and ensuring quality outcomes for our nationwide network of full-time clinicians. This is an exciting opportunity for someone who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.
What You’ll Do
- Develop and implement Talkspace’s clinical operations strategy in partnership with the Chief Network Officer and Chief Medical Officer
- Oversee the nationwide network of full-time clinicians, optimizing performance in access, quality outcomes, and program efficiencies
- Train and develop Senior Team Leads and Team Leads to foster growth and improve retention and satisfaction within the National Practice Provider program
- Manage team members’ performance and ensure successful service delivery of mental healthcare by network clinicians
- Measure productivity of network clinicians and ensure appropriate levels to meet business goals
- Collaborate with cross-functional teams, including Operations, Finance, Product, and Recruitment, to improve processes and identify growth opportunities
- Oversee the Clinical Consultation Team (CCT), including support activities such as drop-in sessions, 1:1s, and trainings for both 1099 and W2 clinicians
- Manage clinical quality operations, including the Quality Support Team, quality metrics tracking, client feedback, and policy development
About You
- 8+ years of experience in clinical operations
- Active clinical license required
- Proven experience managing a network of full-time clinicians
- Demonstrated expertise in implementing strategic programs for a provider network
- Strong leadership capabilities and ability to maintain cross-team relationships
- Passion for process improvement and operational excellence
- Behavioral health clinician experience is a strong plus
Bonus Points
- Familiarity with telehealth platforms and digital health solutions
- Experience designing and implementing value propositions for providers
- Knowledge of quality metrics and clinical quality management
This Role Is a Fit for You If…
- You thrive in a mission-driven environment and want to make a meaningful impact on mental health care
- You enjoy working cross-functionally and collaborating across teams to achieve goals
- You are committed to driving excellence in clinical operations and improving quality of care
Benefits
- Comprehensive Medical, Dental, and Vision plans coverage since day one
- Pre-tax benefits: HSA/FSA
- 401k Retirement Savings Program with matching up to 4%
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO and Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount
Why Talkspace?
Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms.
Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone.
Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide. Talkspace is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.
Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!
Equal Opportunity Employer
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
