Customer Marketing Analytics Manager-PowerBI

Revive • Ponte Vedra, FL, US • $100k - $110k / year • 11h ago

Description

About Us:

ReviveHealth is a U.S. based, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re a part of a high-performance team that has reinvented the health care experience and is driving the adoption of next generation virtual care. Our mission is to provide individuals with personalized direct access to comprehensive care, including urgent and primary care, pharmacy, mental health and more. Our vision is to deliver a service model that responds to an individual’s circumstances, capabilities, and preferences. Our model emphasizes relationships and meaningful interactions focused on motivation, engagement, empowerment, conviction, and resilience.

Job Description:

We're seeking a Customer Marketing Analytics Manager to own our PowerBI reporting infrastructure and analytics strategy. This role will be crucial in driving data-informed decisions across our marketing and customer success teams, with a particular focus on member engagement analytics and customer journey insights.

This is a REMOTE position.

Duties:

PowerBI Development & Management

Design, build, and maintain PowerBI dashboards for member engagement metrics and marketing performance
Create automated reporting solutions that scale across multiple customer segments
Develop intuitive visualizations that effectively communicate insights to various stakeholders
Own dashboard access, permissions, and governance
Ensure data accuracy and reliability across all reports
Train team members on dashboard usage and interpretation

Member Engagement Analytics

Track and analyze member behavior across all engagement channels (email, SMS, social)
Develop cohort analyses to understand member behavior patterns
Create predictive models for member engagement and churn
Monitor key performance metrics including:

Member activation and retention rates
Campaign effectiveness and ROI
Channel performance
Customer journey analytics
Engagement funnel metrics

Cross-functional Reporting

Partner with marketing teams to define and track KPIs
Create regular reports for various stakeholders (Executive, Marketing, CS teams)
Develop custom analyses for specific business questions
Present findings and recommendations to leadership
Support data-driven decision making across departments

Data Quality & Integration

Ensure data quality and consistency across all platforms
Manage integration between various data sources (Braze, CRM, etc.)
Troubleshoot data discrepancies and resolve reporting issues
Document data sources and reporting methodologies
Maintain data dictionary and metric definitions

Why Join Us?

Impact: Contribute to shaping the member experience and lead management strategy for a rapidly growing company committed to innovation and care.
Growth: Be part of a dynamic team with opportunities for professional development and career advancement.
Culture: Join a supportive, collaborative, and mission-driven organization that values diversity and inclusion.

Requirements

Required Qualifications