About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Lyra Southern Africa are recruiting an Occupational Medical Practitioner, based in South Africa. Reporting to the Managing Director, you will play a key role in supporting the company’s business strategy of growth in diversified services and innovation and be a role model for the expected behaviours and attitudes. Key deliverables in this role are business development, marketing, clinical care and governance and the retention of all existing Organisational Performance Solutions clients, through the delivery of exceptional quality services that result in proven value to the client organisation. Interaction between this role and the Key Account Managers is essential in ensuring the clients expectations are met and that all agreed terms are met within the SLA. Regular feedback and check in sessions will be held between the Clinical Operations Manager and the Key Account Managers.
Key Responsibilities
- Product line/department management
- Executive Wellbeing Centre – management of executive wellbeing medical services, and the running of the centre (clinical and operational).
- Occupational Performance Solutions – management of incapacity, disability, fitness for work, sick leave verification, functional capacity related cases for employees of our corporate clients.
- Musculoskeletal Care (MSK) – provision of MSK services to employees of our corporate clients via in person and telephonic care, and webinars, including ergonomic assessments and applications.
Business Development
- Create and implement an effective sales strategy and pipeline of clients and engage with potential clients to prospect new business towards the achievement of the overall Lyra SA sales targets.
- Proactively identify trends within the market to inform and develop convincing value propositions for new or add-on sales opportunities.
- Ensure a high quality of proposals and presentations for client engagement.
- The ability to not only provide high-level solutions, but also integrate the proposed solution with a good understanding of the client’s business realities.
- Coordinate, participate and support all sales processes including monitoring and forecasting of sales performance.
- Continue to identify new product offerings as well as go-to-market strategies in support of Lyra growth and diversification.
- Represent Lyra as part of the sales team with client presentations.
- Set up and manage alliances and relationships with various third-party companies and providers.
- Acquire extensive knowledge of the outside market and competitors of the company.
- Leverage on various expertise in the company, including intellectual property and existing technologies to expand the company’s influence; bringing into the market new products; services and business.
- Participate in pricing the solution/service.
- Develop flexible complex pricing solutions as per client need or per new product development or product refinement.
- Extensive experience in financial planning and strategy, budgeting, managing profitability and quality management skills.
Performance Management and Training
- Direct, coach and mentor team members to ensure performance targets are being met.
- Organize training and workshop programs.
- Ensure all team members represent the company in the best way possible.
- Assist with the recruitment of new clinical staff.
- Train new team members in the Lyra processes and procedures, ensuring they meet quality standards. This will involve assessment procedures using the bio-psycho-social model, clinical reasoning and effective report writing.
- You will be required to develop a training manual with clinical processes and standardised systems and protocols.
- Maintain training records of new staff trained where required and ensure competency is signed off.
- Manage and develop relationships with clients as an expert resource.
- Understand each clients work environment and bespoke requirements and ensure these are clearly documented.
- Ability to motivate other members of staff to enhance company productivity.
- Proficient management of data quality within teams.
- Responsible for effective operational process flows within teams and holding team members accountable to these processes.
Client Reports
- Continuously work with the Lyra team such as Business Intelligence and Consulting to automate, produce dashboards and provide meaningful and useful reports to our clients.
- Ensure clients' SLA’s are being met.
- Ensure that agreed management information to clients are produced and quality assured and sent directly or via the CRM to clients.
- Ensure integrated reporting where required meet the quality standards of the business.
- Meet with clients on a monthly or quarterly basis to explain reports and drive strategies to reduce absence in client organisations.
- Understand and interpret industry benchmarks within client reporting and to influence business operations accordingly.
STRATCO
- Sit on the Strategic Committee of the business and contribute to overall business strategy.
- Create metrics and operational reports to showcase delivery and strategy of department in line with business objectives.
- Assist in developing company-wide strategic goals by analysing current trends, evaluating critical measurements and strategies, resolving problems and implementing change procedures.
- Present innovative solutions for client related concerns in line with current product set or new products. Present to and consult with senior level management on business trends with a view to developing new or bolstering existing services, products, and distribution channels.
- Cross collaboration across departments (on STRATCO) to meet business objectives.
Qualifications
- Medical Doctor, preferably with a diploma or Master’s in Occupational Health
- Commercial or business qualification such as post graduate diploma in business administration or Masters in Business Administration (MBA)
About you
- Organised with the ability to plan and prioritises workload effectively.
- Continuous improvement mind-set – looking at opportunities to innovate & improve.
- Honest, loyal, and full of integrity.
- Takes ownership and is a pragmatic problem solver.
- Ability to ensure accuracy of data and maintain confidentiality, with high attention to detail.
- Excellent verbal and written communication.
- Ability to follow procedures accurately and record actions taken at all stages.
- Is passionate, enthusiastic, and excited about the opportunity, recognising where they can add value.
- Ability to work as part of a team and accept change readily.
- Ability to work without close supervision whilst ensuring key issues are escalated as appropriate.
- Flexible and adaptable to a fast-paced environment.
- Ability to work to deadlines and under pressure.
Experience
Ability to work with high levels of complexity, integrate concepts effectively and effectively simplify into workable solutions.
Strong commercial understanding, ideally within the field of Employee Health and Wellness and/or Industrial Social environment.
Strong networking skills and an established network internally and externally
Strong negotiation skills and the ability to influence internal stakeholders
Proficiency in MS Office, Google and CRM, Salesforce software.
Why Lyra?
Holidays:
21 days per year + public holidays (Full time)
Discretionary bonus scheme
Group Life CoverDisability Cover
Employee Assistance Programme
This is a BBBEE position and preference will be given to BBBEE candidates.
'We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice.'
The benefits available to those located in the South Africa. will be consistent with South Africa law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.
