How You Will Help: As an IT Administrator, you will play a vital role in ensuring the seamless operation and security of our IT systems and services. You will support the onboarding and offboarding processes for team members and manage essential IT infrastructure, including Email, Identity Provider (IDP), VPN, device support, Device Management (MDM), office audio-visual (AV) systems, and WiFi. Your attention to detail and proactive approach will ensure our team has the tools and access they need to thrive.
Responsibilities:
- Manage and support the onboarding and offboarding of team members, including account setup, access provisioning, and hardware configuration.
- Administer key systems and services, such as Email platforms, IDP, VPN solutions, and MDM tools.
- Provide comprehensive device support for company devices, ensuring timely troubleshooting and resolution of technical issues.
- Troubleshoot and provide support for software, network, and user account issues to maintain productivity.
- Maintain and manage office wifi, audio-visual systems and conference room technology to facilitate seamless meetings and connectivity.
- Implement and uphold IT security policies and best practices to protect company data and infrastructure.
- Collaborate with other departments to understand and address their IT needs, providing timely and efficient solutions.
- Coordinate and work with the People and Cybersecurity teams to ensure IT processes align with organizational needs and security standards.
- Assist with IT inventory management, including procurement, tracking, and maintenance of hardware and software assets.
- Stay current with industry trends and emerging technologies to continuously improve the IT environment.
- Document processes, procedures, and solutions to build a robust knowledge base for the IT team and end users.
What We Are Looking For:
- Experience: 2+ years in an IT administration or related role.
- Technical Expertise: Experience with administering and supporting systems like Google Workspace, VPN configurations, MDM solutions, and telecom.
- Problem-Solving Skills: Strong analytical and troubleshooting skills to identify and resolve technical challenges efficiently.
- Communication: Excellent verbal and written communication skills to convey technical information clearly to both technical and non-technical users.
- Team Player: Collaborative attitude with a proactive approach to assisting team members and improving IT processes.
- Adaptability: Ability to manage and prioritize multiple tasks in a fast-paced, startup environment.
