About the Role
As the Senior Manager of Operations, you will lead our efforts to ensure every step of the patient journey is seamless, compassionate, and fully supported by our team of providers and patient/family experience staff. This role is responsible for driving both the strategy and execution of capacity planning and resource optimization across our clinical and non-clinical patient facing teams—from ensuring timely patient engagement and onboarding to scheduling treatment with our cross state multidisciplinary care teams. You will oversee the resource optimization staffing model and network management strategy to ensure an exceptional experience that prioritizes service excellence, patient and family satisfaction, and operational efficiency.
Your role will interact and span across teams responsible for patient admissions, scheduling, and multidisciplinary care teams, ensuring timely access into care for our patients and families. You will partner with our licensing and credentialing team and work closely with our care team leaders, patient and family experience team, and talent team to ensure we are proactively building our network to meet the needs of patients and families. You will also play a pivotal role working with our growth and payor management teams to support expansion initiatives for new markets, products, or lines of business.
The ideal candidate is a seasoned leader with broad operational expertise, a history of creative problem-solving, and the ability to engage with diverse stakeholders. You will excel at balancing vision with hands-on execution, demonstrating the ability to pivot between leading initiatives and providing direct support when needed.
Your leadership will be rooted in our core tenets of timely access, high quality, and an exceptional patient experience. Through collaboration with care teams, patients, and their families, you will ensure that our operations reflect the heart of our mission—supporting families with both efficiency and empathy at every stage of their journey.
If you are driven by a passion for improving lives and thrive in a fast-paced, purpose-driven environment, we’d love to hear from you. Together, we’ll create a streamlined, compassionate experience for the families we serve.
What you need to succeed in the role
- Operations leadership experience in a high-growth environment, healthcare preferred
- Bachelor’s degree; Master’s degree in business preferred but not required
- Strong analytical skills with the ability to interpret data and develop actionable insights
- Attention to detail and strong customer service orientation
- Strong communication skills
- Ability to lead work successfully across diverse teams
Bonus points if you have…
- Knowledge of licensure/credentialing in a fully-employed virtual environment
- Prior experience building or managing staffing models (matching supply and demand)
- Passion for transforming the way we deliver accessible, evidence-based, exceptional care in the pediatric mental health space
