About the Role
Clients at Charlie Health spend 90% of their treatment experience in our psycho-educational groups. These groups are facilitated by talented, dynamic group facilitators with various backgrounds and experiences. Each group uses a specialized Charlie Health curriculum depending on which of our 30+ clinical cohorts the group is in. Outstanding curriculum enables our groups to be engaging, high-quality, and effective.
The Senior Director of Clinical content will play a pivotal role in ensuring all "client" and "clinician" facing clinical content is exceptional.
While having exceptional clinical skills, this person is someone who is equally strategically minded, highly accountable, and organized. They are empowered to continuously improve our clinical success metrics and use data to drive decision making for developing clinical content. They are devoted to the Charlie Health mission and are flexible to meet the needs of the broader clinical team and, most importantly, our clients. They are willing to go the extra mile to ensure each and every client has a positive experience and strive to improve the quality of our program each and every day.
Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Create clinical curriculum for Charlie Health Groups in advance of new cohort launches
- Update existing group curriculum to better engage and heal clients
- Work with data analytics team to assess efficacy of curriculum on each client/cohort and then make clinical recommendations based on those analytical findings
- Collaborate cross functionally with marketing teams to ensure all curriculum and clinical content matches Charlie Health’s brand guidelines
- Work with operations teams to effectively roll out new and updated curriculum to group facilitators
- Initiate version control for curriculum to connect content updates to clinical outcomes
- Establish connections for group curriculum to individual sessions to increase skill engagement for clients outside of group
- Work with our clinician development teams to train clinical staff on new and updated curriculums
- Monitor client satisfaction and audit scores to obtain feedback on curriculum and to provide feedback to team members where appropriate
- Create relevant handouts and worksheets, aligned with group curriculums to enable client skills practice out of session
- Participate in routine leadership meetings and contribute to strategic decision making
- Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice
- Complete other duties as assigned by Clinical Leadership
Requirements
- 5-10 years work experience in mental health or healthcare
- Degree in a mental health or related field is a plus
- Strong interpersonal, relationship-building, and listening skills
- Proactive self-starter and natural multitasker
- Strong written communication skills applicable to a wide audience
- Experience in curriculum development and training is preferred
- Ability to take general feedback from stakeholders and make actionable improvements
- Ability to function both independently and collaboratively in a hybrid work environment
- Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis
- Proficient in Google Slides, Google Docs, and Google Forms
- Work authorized in the United States and native or bilingual English proficiency
- Able to work a hybrid schedule of 4 days per week in our NYC office and located within 75 minutes commuting distance of the office
- Licensed mental health professional is a plus
Compensation
The total target base compensation for this role will be between $99,000 and $174,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis. #Li-hybrid
