Position Overview:
We are looking for a Business Analyst/Junior Project Manager to support enterprise-scale stakeholder relationships specifically in the VA and/or with government-focused clients, assisting the Client Success Executive in ensuring alignment with clients' strategies and driving ROI from their investment in NeuroFlow. You'll provide support for cross-functional collaboration on the delivery of tailored solutions that enhance customer success and promote long-term partnerships.
What you will do:
- Assist with project planning by supporting the monitoring, execution and communication of project milestones and deliverables.
- Assist with the development of enterprise-scale stakeholder relationships to support the goals of customer retention.
- Help demonstrate client value and support execution of renewal opportunities, balancing customer requests while keeping the business needs of NeuroFlow top of mind.
- Assist with cross-functional collaboration to ensure that customer feedback is being shared and acted upon by the appropriate group within NeuroFlow; support the management of internal relationships to help ensure execution against customer performance expectations.
- Assist with the monitoring of customer success goals and documentation of renewal risks
- Assist with development of best practices for internal processes.
- Assist with account management client activities to help ensure deliverables are being met.
- Assist with representing PM and/or other project area representatives in meetings and communicate content to PM and team when necessary.
Who you are:
- A trusted problem-solver who supports client relationships and helps ensure project success through timely and successful execution of project deliverables.
- A proficient project manager who is also capable of executing against day-to-day needs of the client.
- A professional comfortable with client facing interaction when necessary to represent the company.
- A professional with strong communication skills both verbal and written.
Qualifications:
- Experience in project management, business analysis, or account management, preferably in healthcare, government, or SaaS industries.
- Strong analytical and problem-solving skills, with the ability to assess client needs and recommend solutions.
- Familiarity with customer success metrics, project management methodologies, and stakeholder engagement strategies.
- Excellent written and verbal communication skills, with the ability to interact effectively with clients and internal teams.
- Proficiency in Microsoft Office, project management tools (e.g., Jira, Asana, Trello), and CRM platforms (e.g., Salesforce, HubSpot).
Minimum Qualifications:
- Bachelor’s degree in Business Administration, Project Management, Healthcare Management, or a related field (or equivalent work experience).
- 1-3 years of experience in a relevant role such as project management, business analysis, or client success.
- Basic understanding of healthcare, government contracting, or SaaS business models is a plus.
- Ability to work independently and collaboratively in a fast-paced, remote-friendly environment.
Company Benefits:
*Applicable for full time employees
Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.
