We are looking for a Client Acquisition Manager for our New Client Bookings team to help us establish the client acquisition vertical of Grow Therapy, and who will work on coaching and driving team performance. You’ll be part of a remote-friendly team under the Client Navigation org reporting directly into our Director of Client Navigation.
What you'll be doing:
- Coaching and leading our team of new client booking specialists to answer calls and convert callers into clients at a rate of 35%.
- Hitting a target of 500+ bookings per week.
- Monitoring rep in call availability and time on calls. >80% of on-call productivity daily excluding meetings, QA, breaks, and 1:1s.
- Developing reps to see improvement with regards to conversation skills, and client problem solving.
- Maintaining and exceeding a team average CSAT rating >90%.
- Building a supportive and collaborative team culture that creates an engaging and fulfilling work environment.
The salary range for this position is $107,681 - $140,760 USD.
You’ll Be a Good Fit If:
- You’re an expert in motivating and creating a team culture that surpasses expectations through a natural ability to foster a collaborative and empathetic team culture that consistently delivers results.
- You have a data-driven mindset and use analytics to improve best practices, processes, and team operations.
- You thrive in fast paced environments because you’re able to leverage your adaptability and problem solving skills to navigate the most effective path forward.
- You're an empathetic leader who prioritizes the well-being of both the team and customer experience, and aims to keep both top of mind when decision making.
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.
Please see the independent bias audit report covering our use of Covey here.
