About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.
Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.
About the role
The Director, Admissions will be responsible for leading and optimizing the admissions funnel for Equip patients by managing a growing team with a focus on improving efficiency and driving KPIs. The Director, Admissions will collaborate cross-functionally to streamline processes and enhance patient transitions. This role requires expertise in sales and client relationship management to ensure a high level of service and satisfaction throughout the enrollment process.
Responsibilities
Lead, mentor, and develop a diverse and growing team of people managers and individual contributors.
Oversee and analyze key performance metrics related to enrollment, including acquisition rate, funnel conversion, and overall success rates. Set and track goals to meet or exceed performance targets.
Identify process improvements to streamline enrollment workflows, reduce bottlenecks, and increase efficiency across the admissions funnel.
Ensure the team is effectively managing client relationships, addressing patient inquiries, and delivering a positive experience.
Regularly monitor and report on team performance, challenges, and successes to senior leadership to identify trends, provide recommendations, and implement data-driven decision making for process improvements or strategy adjustments.
Effectively collaborate cross-functionally (e.g., Marketing, Enterprise, Clinical Outreach) to ensure smooth patient transitions and improve the enrollment process end-to-end.
Provide ongoing coaching and training to ensure the team meets performance goals and maintains high standards of customer service.
Perform other duties as assigned.
Qualifications
7+ years of experience managing teams, including multiple leadership levels, in a fast-paced, target-driven environment.
Strong background in digital health, patient enrollment, or healthcare operations, ideally in a startup or high-growth company.
Proven experience in client relationship management and consultative sales, with a focus on service excellence and customer satisfaction.
Proficiency in Excel, Google Sheets, SQL, or similar tools for tracking, analyzing, and reporting on team performance and metrics.
Experience in process improvement initiatives, particularly in the context of operations, sales, or customer service.
Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
Proven track record of meeting or exceeding performance metrics in previous roles, particularly in enrollment or client acquisition.
Time Off:
Core Benefits:
Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families.
Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance.
Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources.
Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!
401(k) retirement plan.
Physical Demands
Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.
At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.
As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.
