We’re looking for a highly motivated, strategic, and people-focused Provider Success Manager to join our Provider Experience team. In this role, you will lead a team of 7-10 Provider Success Representatives, ensuring excellence in provider account management and driving engagement, retention, and satisfaction across our network. You’ll play a critical role in optimizing day-to-day operations, building cross-functional relationships, and scaling key programs that support our provider success team.
What You’ll Be Doing:
- Manage and develop a High-Performing Team of 7-10 Provider Success Reps.
- Maintain and evolve the Thriver Program, identifying ways to recognize and support top-performing providers.
- Partner closely with teams across Credentialing, Product, Finance, Clinical Excellence, and other Provider Experience functions to drive operational efficiency and elevate the provider experience.
- Refine and implement scalable 1:1 account management strategies to deliver value to providers across their lifecycles.
- Identify, build, and implement cross-functional programs with the support of our Revenue Operations team.
- Track and monitor Provider NPS and lead cross-functional efforts to improve overall provider sentiment.
The salary range for this position is $114,254. - $140,760 USD.
You’ll Be a Good Fit If:
- You have 5+ years of Customer Success Operations and Program Management experience.
- You have 3+ years of previous management experience in a customer success role with direct reports.
- You have experience with CRM systems, preferably Hubspot.
- Familiarity with tools like Retool and Intercom is a plus.
- You're comfortable working with spreadsheets and data, using insights to make strategic decisions for your team.
- You excel in fast-paced, dynamic environments, and adapt easily as priorities shift.
- You’re a collaborative team player who values camaraderie and shared success, and your colleagues see you as a reliable partner and a source of encouragement.
- You’re passionate about transforming the mental healthcare landscape and you’re always connecting your work back to the importance of the Grow Therapy mission.
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
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