How You Will Help:
We’re looking for a dedicated individual with a background in mental health crisis. You will provide direct outreach to individuals using innovative technology. You will play a primary role in the delivery of response services, as well as the ongoing monitoring and improvement of the response services programming.
Responsibilities:
- Make outreaches via phone, email, and text messaging to patients who need mental health support.
- Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals.
- Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs.
- Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients.
- Assisting the development in NeuroFlow digital health content and assigning relevant content to patients.
- Maintain timely documentation of all patient communication and services provided.
- Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety.
- Collaborate with customers and teletherapy partners regarding follow up and referral status of patients.
- Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation.
- Assist with tracking data and outcomes to improve the quality of our response services.
- Assist with program accreditation achievement and maintenance of program standards.
- Participate in monthly supervision with Clinical Program Manager
About You:
- You have at least a Bachelor’s degree in psychology, nursing, social work, or related field
- You have 2+ years of behavioral health experience
- You are flexible and adaptive to a growing program and improving processes.
- You are professional and organized in both written and verbal communication
- You love to be challenged everyday and thrive in a fast-paced, independent environment
- You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges.
- You are passionate about using technology and innovation to improve access to behavioral health services
- Current MSW and counseling students are encouraged to apply
This position requires coverage that can include weekdays, weekends and holidays.
The hours for this position are between 9am - 8pm ET. Shift schedules include 9am-2:30pm, 2:30pm-8pm, and 9am-8pm depending on need. This role would pick up shifts as needed, and must be available to work at least two holidays per year and two shifts per month.
