About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
We are seeking an experienced Business Analyst with proven written and verbal communication skills, strong collaboration and interpersonal skills, and solid technical aptitude to join our Enterprise Systems team. The Business Analyst plays a critical role in translating operational goals and objectives into functional and technical requirements. Success in this role will require someone with a diverse skillset, allowing them to take on the role of a project manager, technical lead, business partner, and a support analyst when required.
We care deeply about making a difference in people’s lives and hope you do too! Attention to detail is critical in this role. Your work will directly impact the performance, security and effective business processes at Lyra. You are empathetic to user needs, a good listener and a great communicator.
This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.
Responsibilities
- Lead the planning and execution of business-critical technology projects, ensuring that they are delivered on time, within budget, and to a high standard of quality.
- Collaborate with cross-functional teams across the organization (including Sales, Finance, Legal, Product, Operations, Data, and Engineering) to objectively assess business needs and recommend effective technology opportunities and solutions for business stakeholders.
- Act as a strong advocate for the business by actively engaging with stakeholders to understand their challenges and needs ('Voice of the Customer').
- Facilitate strategic alignment and accountability with stakeholders, assess operational gaps and opportunities for process improvement and automation, drive team efficiency.
- Utilize Agile principals to drive process standardization, including comprehensive documentation, including user stories, UAT test plans, and clear acceptance criteria for QA.
- Develop and manage project plans, including timelines, budgets, resource allocation, and risk mitigation strategies. Oversee post-implementation engagement, support, and training to end-users of technology solutions.
- Proactively communicate with project team members and stakeholders to align priorities and foster early buy-in. Track project progress, providing regular status updates, risk assessments, and issue reports to stakeholders and senior management. Escalate, troubleshoot and resolve issues reported by end users on a timely basis.
- Manage the delivery of Salesforce solutions, including system configuration, customization, and integration with other systems. Ensure technical solutions are scalable, secure/compliant and follow technical best practices.
- Serve as a strong problem solving partner, leveraging domain knowledge and proactively learning business processes to inform the creation of effective requirements.
Qualifications
- 6+ years of relevant experience in Enterprise Systems/IT delivery and support of application services and managing complex, cross functional technology projects.
- Demonstrated mastery in system configuration and customization within Salesforce and providing support for both Service Cloud and Sales Cloud.
- Excellent project management skills, including the ability to manage multiple projects concurrently and navigating competing priorities.
- Strong leadership and team collaboration skills, with the ability to work effectively with stakeholders at all levels.
- Excellent communication and interpersonal skills, with the ability to translate technical and business information clearly and concisely to diverse audiences.
- Demonstrated ability to use structured problem solving and available tools to quickly evaluate problems, identify root cause, create action plans, assess impact and develop resolution options.
Preferred Qualifications
- BA or BS degree in Finance, Accounting or Computer Science, Information Technology
- Hands-on experience with finance projects and Quote/Lead to Cash processes, leveraging Salesforce CPQ
- SCRUM and Agile certified
- Salesforce Admin and/or Platform App Builder Certification
As a full-time Sr. Business Analyst, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $127,000 to $175,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
* Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
* Lyra for Lyrians; coaching and therapy services
* Equity in the company through discretionary restricted stock units
* Competitive time off with pay policies including vacation, sick days, and company holidays
* Paid parental leave
* 401K retirement benefits
* Monthly tech allowance
* We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
We can’t wait to meet you.
'We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice.' 
