We are seeking an experienced Senior Project Manager to partner with Client Success Executives to execute goal-driven implementations with two key priorities: 1) Minimizing actual time from kickoff to go-live and 2) Accelerate client time-to-value to drive our expansion target while maintaining 100% gross revenue retention.
Key Responsibilities:
- Lead Complex Enterprise Implementations: Manage EHR integrations, BHIQ data offerings, and population health programs with focus on <173-day go-live timelines and 70+ NPS/CSAT scores
- Drive Time-to-Value Acceleration: Apply best practices while continuously optimizing implementation efficiency through iterative improvement and innovation
- Strategic Client Partnership: Collaborate with Client Success Executives and respective SMEs to align implementations with client business goals and identify expansion opportunities
- Change Management Leadership: Implement adoption strategies that drive provider engagement, screening rates, and sustained platform utilization from day one
- Cross-Functional Coordination: Work with Clinical Growth Support, Technical Support, and Product teams to deliver integrated healthcare solutions
- Process Innovation: Lead collaborative problem-solving to optimize new offerings (BHIQ, advanced EHR integrations) in our growth environment
Required Qualifications:
- 5+ years managing complex B2B SaaS implementations with external healthcare clients
- Proven experience with EHR integrations and complex data implementations (HL7, FHIR, clinical workflows)
- Healthcare domain expertise in behavioral health, population health, or collaborative care models
- Scaling organization experience with comfort managing ambiguity and evolving processes
- Track record of consistently meeting or exceeding go-live timeline commitments
Highly Preferred:
- PMP or equivalent project management certification
- Experience with change management and user adoption strategies
- Background supporting client success/account management functions
- Familiarity with population screening programs and clinical data analytics
- U.S. citizenship (eligible for government clearance for federal programs)
What You'll Bring:
- Timeline Excellence: Proven ability to compress implementation cycles without sacrificing quality
- Value-Focused Execution: Connect every implementation decision to faster client value realization
- Revenue-Minded Thinking: Understand how implementation speed and quality drive expansion opportunities
- Healthcare Integration Expertise: Deep understanding of clinical workflows, data standards, and EHR complexity
- Growth Mindset: Thrive in collaborative problem-solving environment where we continuously improve our delivery methods
Success Metrics:
- Go-live timeline adherence
- Time-to-value acceleration
- Client satisfaction (70+ NPS)
- Revenue recognition timing
- Expansion opportunity identification
Company Benefits:
*Applicable for full time employees
Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.
