About the Strategic Client Executive Role at Headspace
This is an exciting career opportunity at a dynamic growth-stage company.In this role, you will lead high-value B2B client relationships, serving as a strategic partner and advocate for Headspace’s largest clients.You will act as a strategic partner and advocate for our largest clients, ensuring they gain maximum value from Headspace’s mental health platform while driving measurable impact for their organizations.
How your skills and passion will come to life at Headspace:
- Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships.
- Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace.
- Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the segment and identifying opportunities for growth.
- Navigate multi-stakeholder environments, managing relationships with consultants, brokers, and other third-party entities alongside internal sponsors.
- Independently develop and execute strategic account plans that align with client business objectives, retention goals, and Headspace’s growth strategy.
- Lead cross-functional workstreams related to key client initiatives, aligning internal teams around roadmap needs, reporting, and client engagement strategy.
- Conduct regular strategic business reviews (e.g., Quarterly Business Reviews) to demonstrate the ongoing value and ROI of our solutions.
- Leverage data and analytics to provide meaningful insights, track key performance indicators (KPIs), and inform client strategy.
- Advocate for client needs across internal teams, ensuring timely resolution of escalations and a seamless, coordinated client experience.
- Own and drive commercial outcomes, including renewals, revenue retention, and growth opportunities through upsells
- Identify and mitigate risks to client satisfaction and retention, developing and executing proactive mitigation plans.
- Partner cross-functionally with product, clinical, operations, and support teams to deliver coordinated, high-quality service.
- Gather and synthesize client feedback to inform product development and service improvements.
- Maintain client-related documentation in all appropriate systems, including Salesforce.com.
- Travel to meet with clients (10–20%).
What You’ve Accomplished
- 6-8+ years of experience in a strategic client-facing role, such as Strategic Account Management, Customer Success, or Relationship Management.
- Experience with global benefits programs highly preferred.
- Proven experience managing a portfolio of large, complex accounts (25,000+ employees and/or $1M+ in recurring revenue)
- Demonstrated track record of consistently meeting or exceeding revenue retention and growth targets.
- Strong business acumen and analytical skills, with the ability to use data to tell a compelling story and demonstrate ROI.
- Deep understanding of the mental health landscape, including industry trends, and payment models
- Exceptional communication and presentation skills, with the ability to articulate complex concepts and value propositions to a variety of stakeholders, including C-level executives.
- High emotional intelligence and experience navigating sensitive, high-stakes client conversations with professionalism and strategic insight.
- A confident, proactive self-starter who is comfortable “rolling up their sleeves” to figure things out in a fast-paced, growth environment.
Location:
We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). PST based candidates highly preferred based on expected BoB. Candidates must permanently reside in the US full-time. For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model.
Pay & Benefits:
The anticipated new hire base salary range for this full-time position is $101,300-$120,000 + quarterly variable. The annual on-target earnings for this role is $126,625-$150,000 (at 100% quota attainment) + equity + benefits.
Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.
Your recruiter will provide more details on the specific salary range for your location during the hiring process.
At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.
About Headspace
Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.
At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.
Why You’ll Love Working Here:
- A mission that matters—with impact you can see and feel
- A culture that’s collaborative, inclusive, and grounded in our values
- The chance to shape what mental health care looks like next
- Competitive pay and benefits that support your whole self
How we feel about Diversity, Equity, Inclusion and Belonging:
Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.
Headspace participates in the E-Verify Program.
Privacy Statement
All member records are protected according to ourPrivacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.
As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.
Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.
For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice
