The Opportunity:
A high-quality provider experience is essential to ensuring providers thrive with Grow Therapy. As a Provider Success Associate, you’ll play a key role in supporting a network of 21k+ providers in growing a successful practice - helping them feel confident, equipped, and cared for throughout their journey. You’ll use strong judgment, structured thinking, and provider-centered decision-making to deliver excellent outcomes. Your responsibilities will include:
What You'll Be Doing:
- Responding quickly and accurately in shared queues, including managing internal team ticket resolution, proactive and educational outreach to providers, and support transfers to completion
- Providing structured, thorough support on tasks such as profile reviews, terminations, lockouts, and cross-functional escalations
- Collaborating effectively with cross-functional teams such as Product, Credentialing, Support, and Clinical
- Driving high-impact provider outcomes through empathetic, thorough resolution of escalations and practice management questions via email, phone, and video call
- Advocating as the voice of the customer by relaying provider trends, feedback, and insights to the Grow Therapy team, helping drive improvements to our product and processes.
You'll Be A Great Fit If:
- You are an exceptional communicator who can break down complex information into clear, empathetic, and actionable guidance
- You are energized by supporting providers and delivering a calm, confident, and professional experience for all stakeholders
- You take ownership and move quickly, with a natural bias for action in time-sensitive workflows
- You are detail-oriented and process-driven, able to translate complex scenarios into clear next steps
- You thrive in an environment where about 80% of the work is consistent day-to-day, and 20% requires navigating ambiguity and novel edge cases with confidence
Bonus points: You have previous experience in customer success or post-sales account management, healthcare operations, education, clinical environments, or fast-paced support roles
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Employment Type: Full Time, Non-Exempt
Base Compensation:
Hybrid Commitment- $37.95/hr
Fully Remote Commitment- $34.50/hr
This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.
