About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.
Founded in 2019 as a fully virtual company, Equip is built on the dedication of highly engaged, passionate, and diverse Equipsters who have shaped our unique culture. In recognition of this impact, Equip was honored in 2024 by Forbes as a Next Billion-Dollar Startup, LinkedIn as a Top Startup, TechCrunch as one of the 10 Most Exciting Digital Health Startups, Fast Company among the Most Innovative Companies, and Business Insider’s 44 Companies to Bet Your Career On. We are immensely grateful to our Equipsters for creating a sustainable company and treatment program that has served thousands of patients and families to date.
About the role:
The Financial Counselor will be responsible for assisting patients and their families in understanding their insurance reimbursements, payment plans, and any aspects of the patient financial account. The Financial Counselor is customer-focused and has the ability to multitask in a fast-paced environment.
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Responsibilities - Answer patients’ billing questions succinctly and within an average of 24 hours.
- Assist patients in understanding their benefits information.
- Set up and track payment plans.
- Ensure weekly, monthly, and quarterly department goals are met.
- Represent Equip Health professionally and with a positive attitude.
- Comply with all elements within HIPAA and the Privacy Act.
- Perform other duties as assigned.
- West Coast Hours 8a-5pm
Qualifications - 2 years of medical billing/insurance verification or financial counseling experience.
- Strong billing knowledge.
- Ability to maintain good work habits and be available during the working day for calls (depending on time zone).
- Strong oral and written communication skills with excellent customer service skills.
- Strong organizational and time management skills with a proven track record of being able to work independently and problem solve.
- Comfortable in a fast-paced environment, subject to rapid change and innovation.
- Microsoft Office and Google Suite experience.
- Strong attention to detail.
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$50,000 - $60,000 a year
Base Pay Range: $50,000 to $60,000 annual pay + performance based bonus potential
Time Off: Flex PTO policy (3-5 weeks) + 11 paid company holidays.
Medical Benefits: Competitive Medical, Dental, Vision, Life, and AD&D insurance, in addition to Maven, a company paid reproductive and family care benefit for all employees, and an Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more.
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Physical Demands
Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.
Diversity, Equity, Inclusion, Belonging
At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.
As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, and/or any other legally protected classification protected by federal, state, or local law.
