We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
About the Role
We are seeking a strategic, data driven, and savvy marketing leader to own Patient Lifecycle Marketing and lead our Patient Lifecycle Marketing team. In this role you’ll own the lifecycle marketing strategy for our patient audience and be responsible for bringing it to life. This spans a patient’s entire lifecycle with us - nurturing them from their initial interaction with us to meeting their treatment goals to turning to Rula the next time they need mental healthcare based on the strength of their first experience with us. It also spans the different owned channels that we have to communicate with patients like email, SMS, and the in platform experience.
Practically this means that you are continually launching new programs within lifecycle marketing and testing around all elements of lifecycle to drive improvements and delight our patients. You’ll coordinate closely with the core product and strategy & operations teams who own the overall patient experience and the growth product and engineering team to make sure you have the tools and experiences you need. You’ll also collaborate extensively across the marketing team to help tell the Rula brand story and ensure a coherent patient experience throughout their journey with Rula. The ideal candidate is incredibly excited about lifecycle marketing, loves running strategic A/B testing programs, is obsessed with continuous improvement, and enjoys building things cross-functionally.
Required Qualifications
10+ years of experience in consumer marketing
5+ years experience with complex consumer lifecycle marketing across email and SMS
3+ years of experience in a leadership people manager role
Experience working cross functionally with operations and product teams
Strong analytical skills and financial acumen
Experience developing and executing a marketing strategy
Preferred Qualifications
While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.
Self starter, has elevated basic / simple lifecycle programs (1 -> 100, we are past the 0 ->1 stage)
Experience with consumer focused lifecycle marketing for an ongoing or high frequency services type business
Experience defining email / SMS governance (rules of engagement for communication, compliance, etc.)
Experience at a fast paced mid / later stage startup or growth company
We're serious about your well-being! As part of our team, full-time employees receive:
100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Support for your mental and physical health
New hire home office stipend: Set up your workspace for success
Quarterly department stipend: Fund team-building activities or in-person gatherings
Wellness events and lunch & learns: Explore a variety of engaging topics
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Discounted programs: Fetch, SmartSpend, Ladder, SoFi
Our team
We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.
