About Us
InStride Health's mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation's most trusted provider of pediatric anxiety and OCD care.
Team InStride Health: Our Core Values
- Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated.
- Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
- Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
- Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.
About the Role
We are seeking a proactive, detail-oriented Revenue Cycle Specialist to manage key aspects of the revenue cycle process, including denial management, financial counseling, and cash posting. In this role, you'll collaborate with insurance companies, patients, and internal teams to ensure claims are resolved promptly, collections are optimized, and patients have an exceptional financial experience. You'll also analyze payment trends, identify opportunities for process improvement, and contribute to month-end closing activities. This role reports to the Director of Revenue Cycle Management.
Responsibilities:
Denial Management - Analyze and resolve denied insurance claims promptly.
- Identify trends in denials and recommend process improvements to reduce future rejections.
- Collaborate with insurance companies and internal teams to appeal and overturn denials.
- Document all denial management activities thoroughly and accurately.
Financial Counseling
- Provide patients with clear explanations of their financial obligations.
- Assist patients in understanding insurance benefits and coverage.
- Offer guidance on payment plans and financial assistance programs.
- Ensure compliance with all regulatory requirements related to patient financial communications.
Cash Posting
- Accurately post payments from patients and insurance companies to the appropriate accounts.
- Reconcile daily/weekly cash receipts and prepare deposit reports.
- Investigate and resolve any discrepancies in payment postings.
General Duties
- Work closely with the billing and authorization teams to reduce denials and underpayments.
- Stay updated on insurance policies and regulatory changes.
- Support month-end closing activities related to revenue cycle processes.
- Actively participate in team meetings and contribute to team goals.
What You Need to Succeed in the Role
- 3-5+ years in claims billing, revenue cycle management, or a related field.
- Bachelor's degree in Business, Healthcare Administration, or a related discipline.
- Strong analytical ability to review claims data, spot trends, and implement improvements.
- Exceptional organizational skills with meticulous attention to detail.
- Excellent written and interpersonal communication skills.
- Ability to work independently in a fast-paced, dynamic environment while adapting to new systems and processes quickly.
- Capacity to handle sensitive and confidential information with integrity and build trust.
- Ability to maintain a distraction-free home workspace and reliable internet for consistent audio/video communication.
Why Join Our Team
- Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
- Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
- Ability to help hundreds of children and families access desperately-needed evidence-based care
- Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
- Fully virtual: work from the comfort of your home with periodic in-person retreats
Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB)
We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:
- Providing high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted.
- Building a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency.
We invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.
Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly (talent@instride.health) to verify its authenticity. 
