Parent Navigator
Guide Parents with Care. Empower Families.

Manatee is a family-first, virtual clinic providing child, family and parent therapy, and tools to empower modern families. As our Parent Navigator, you'll take the lead in guiding families through their mental health journey, providing personalized support, and connecting them to the right resources - making a direct impact on children and families across the US.

About the Role:
This is a family-focused position where you'll serve as a trusted guide and advocate for families navigating their child's mental health needs. You'll provide individualized support, conduct regular check-ins, and help families access both internal Manatee resources and external community services. You are the bridge between families and the care they need, ensuring they feel supported every step of the way.

What You'll Do:

Guide Family Journeys: Conduct meaningful 30-minute consultations and monthly check-ins to understand family needs, assess progress, and provide ongoing support. Help families navigate available resources and make informed decisions about their care.
Connect and Coordinate: Identify the most appropriate level of support for each family, whether that's continued navigation services, clinical care, or external community resources. Facilitate smooth transitions and coordinate care logistics.
Empower Through Education: Help families understand and utilize the Manatee app, including self-guided courses, goal-setting tools, and digital resources. Provide guidance on parenting strategies and mental health resources.
Build Meaningful Relationships: Develop trust-based relationships with families through empathetic communication, active listening, and consistent follow-through. Be their advocate and champion throughout their Manatee journey.
Provide Proactive Support: Offer on-demand support through multiple channels (app messaging, email, SMS) during business hours. Anticipate family needs and reach out proactively to maintain engagement.
Champion Family Success: Monitor family progress toward their goals, celebrate achievements, and help overcome barriers to engagement. Ensure families feel seen, heard, and supported at every touchpoint.

About You:

3+ years of experience in family support, care coordination, case management, or similar roles
Degree in Child Development, Social Work, Psychology, Family Studies/Family Science, Counseling, Early Childhood Education or something similar.
Experience working with families, particularly those navigating child mental health challenges
Strong communication and relationship-building skills with ability to connect with diverse families
Empathetic listener with excellent problem-solving abilities
Comfortable using technology platforms and guiding others through digital tools
Knowledge of child development and mental health resources (preferred)
Natural coach and mentor who enjoys empowering others

Why Join Us?

Remote-First: Work from anywhere, with flexible hours.
Growth Opportunities: Join at a pivotal stage and help shape the future of family mental health care.
Comprehensive Benefits: Flexible PTO, 401K match, parental leave, Quarterly Mental Health Days
Mission-Driven Team: Be part of a diverse, ambitious group passionate about improving lives.

Our Core Values:

Children First: They are our focus and future.
Diversity as Strength: Inclusion fuels innovation.
Embrace Growth: Challenge and change are necessary.
Kindness Always: It’s the foundation of everything we do.

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